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100 Percent Customer Satisfaction

Author: Roger Peugeot   Category: Customer Service

       

Summary
Roger Peugeot presents his advice on how to achieve 100% customer satisfaction.

101 Five Star Profit Building Tips From Actual Contractors

Author: Jim Olsztynski   Category: Business Management

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Summary
You are about to listen in on Jim’s session at the National PHCC Convention with actual contractors in attendance. Jim gives out cash awards to contractors across the nation who present innovative ways to cut costs and/or increase sales and profits. He will be summarizing 101 of those ideas. Hang onto your hat….here we go!

15 Key Performance Indicators To Track For The Service Department

Author: Tom Grandy   Category: Business Management

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Summary
You will never hit a goal that wasn’t set, however the reverse is also true. Setting specific goals for your techs, and measuring their performance against those goals, will dramatically increase productivity and profitability. Tom is going to share 15 Key Performance Indicators every service tech should be measured against. When your techs hit these goals you will be profitable in your service department.

15 Things All Successful Companies Have In Common

Author: Tom Grandy   Category: Business Management

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Summary
Have you ever looked at other, seemingly profitable, companies and asked yourself; “I wonder what they are doing that we are not?” If so, you are about to find out. This presentation will highlight the fifteen areas that every successful company has totally under control. Apply them to your company and guess what? You can be profitable too!

21 Ideas for Creating a Sales and Service Culture

Author: Monte Lewis   Category: Sales

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Summary
Short Summary: Having an outstanding sales and service culture will attract better employees, word of mouth will create more customers and your competition will not know how to respond. This presentation includes twenty-one ideas on how to increase the sales and service culture of your company.

31 Ideas For Improving Customer Relations

Author: Larry Winget   Category: Customer Service

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Summary
Larry Winget will share 31 things that you can do today to improve your companies customer relations.

31 Principles for Becoming Better Leaders

Author: Larry Winget   Category: Motivating Employees

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Summary
Like it or not, everyone listening to this presentation is a leader. Well if you are a leader, why not learn to be the best you can be? Larry is about to present 31 principles towards becoming a more effective leader.

31 Principles For Making More Sales

Author: Larry Winget   Category: Sales

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Summary
If you are like most companies you would love to increase your sales….. but you have no idea how to do it. Now you have some direction. Larry is going to share his “31 Principles for Making More Sales.”

50 Places To Find Techs Right Now!

Author: Jim Booth   Category: Hiring Technicians

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Summary
Contractors across the country, in all the trades, are saying the same thing. "We have more work than we can handle. The major factor limiting our growth is our ability to find quality techs.” This presentation may not solve all your problems but it will give you at least fifty (50) more places to find those needed techs.

A Presentation Manual is Priceless

Author: Jim Hinshaw   Category: Sales

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Summary
Jim has taught many companies across the country the proper methods of selling, based on relationships. Jim will be sharing with us one of the key elements of the process – how to properly use a presentation manual. In fact, Jim is going to walk the listener through the step-by-step process of how to create a very effective presentation manual for your company.

A Professional On Hold System Will Increase Your Sales and Profits

Author: Allen Gaughf   Category: Marketing/Advertising

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Summary
A professional on hold system instantly tells the customer you are a professional business. And best of all, the on hold message system provides over 5000 opportunities a year to market your specific products and services to people that already know about you…..and have called your company.

Are Your Techs Bringing In The Money They Should?

Author: Bill Kinnard   Category: Business Management

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Summary
Service should be the most profitable department within your Company, but it usually is not. Why? Few company owners and/or service managers set goals for their techs and then measure their productivity against those goals. Bill will be sharing a couple Key Performance Indicators that every owner and /or service manager needs to be tracking to properly evaluate the performance of each technician.

Barternomics

Author: Debbie Sardone   Category: Business Management

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Summary
One of the best kept secrets in today’s world of small business is bartering. Yes, bartering has been around for thousands of years, however, only recently has it come to the forefront in terms of business owners. This program covers the how, when, where and why of “business” bartering.

Be The Brand

Author: Russ Evans   Category: Marketing/Advertising

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Summary
Are you ready for a fresh look at marketing? Russ is known for his unique approach to marketing. His whole direction involves making YOU the brand, not what equipment or product you carry. You are going to enjoy this fresh look at marketing your company.

Becoming The Local Expert Using Talk Radio

Author: Joe Lowe   Category: Marketing/Advertising

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Summary
Joe is a lifelong radio announcer that has interviewed countless company owners over the past 30+ years. One of the most effective ways Joe has found to promote a company is for the owner to do a routine question/answer “Ask the Expert” session each week on the radio. Once you listen to Joe’s presentation on “talk radio” this form of marketing may just move near the top of your marketing priority list.

Bill Blees' Principles Still Work

Author: Dick Harshaw   Category: Business Management

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Summary
Bill Blees was born in 1892 and got involved in the automotive industry after college. During the depression he came up with the idea of automobile dealer financing and developed the accounting system for the auto industry that is still in use today. After retirement he provided the first business training for contractors in the industry.

Blueprint for Successful Networking

Author: Barry McCoy   Category: Marketing/Advertising

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Summary
Building relationships with other high quality companies promotes your services and increases your credibility. Networking partners do not need to be resold again and again and your network of partners establishes your company as a “professional” throughout your area. By the way did I mention that the networking process also increases your sales and profits!

Building A Business That Will Run Without You

Author: Debbie Sardone   Category: Business Management

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Summary
Most people start a business to improve their quality of life. To accomplish that goal the business must be able to “run without you”. Debbie is going to share dozens of ideas on how to tweak your business so it truly can run without you being there.

Cardinal Sins of Leadership

Author: Phillip  Van Hooser   Category: Motivating Employees

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Summary
Have you every listened to, or watched, someone that you considered a real leader. Then weeks, months or years later you see them in a different light. During this presentation Phil is going to outline some of the major mistakes leaders often make….ones each of us must try to avoid.

Cash Flow and Cash Flow Budgeting

Author: Tom Grandy   Category: Business Management

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Summary
A company can be priced absolutely perfectly….. and still go out of business because of cash flow problems. Improper labor pricing is the number one killer of small businesses in this country but the second biggest problem is cash flow. This presentation will walk you through the step-by-step process of developing a month-by-month, department-by-department cash flow budget. If you want to learn how to create a budget for your company, this presentation will be a huge help.

Choices That Make Good People Great

Author: Dottie Gandy   Category: Motivating Employees

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Summary
Dottie is speaking on the topic of “choices”. After listening to Dottie you will fully realize how important every decision you make really is.

Coaching and Retaining Your Talent

Author: Bruce Lee   Category: Motivating Employees

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Summary
When employees work at peak performance it affects the bottom line in a very positive way. The key is knowing how to properly coach team members who will in turn increase efficiency and reduce turnover. Coaching is helping others to develop insights and actions to understand mutually understood goals. Learn how coaches can help their employees identify development and grow their present and potential strengths.

Coaching for Performance Improvement

Author: Diane Bogino   Category: Business Management

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Summary
Do you have any employees that are underperforming? Disengaged employees are one of the biggest concerns facing management today. How do you “fix” the problem? One way is through coaching….but few really know how to coach. The good news is that this presentation will provide the foundation stones needed in order to effectively coach your employees to their next level of productivity.

Coloring Outside The Lines

Author: Jeff Tobe   Category: Business Management

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Summary
Think outside the box. We have all heard it but there is a problem, no one ever tells us “how” to do it. Jeff invests a huge amount of his time teaching company owners how to color outside the lines. If you are ready for some fresh thinking you will enjoy listening to Jeff.

Commanche Marketing

Author: Matt Michel   Category: Marketing/Advertising

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Summary
There is no better marketer than Matt Michel. Matt is recognized as the “marketing guru of the industry”. His presentation will inspire you to try some new things, perhaps for the first time. Matt is going to share a variety unique marketing ideas that will help your company continuously move towards profitable growth.

Communication Clinic How To Avoid The Most Common Business Mistakes

Author: Barbara Pachter   Category: Management Skills

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Summary
Short Summary: Clear, proper and positive communication is critical when it comes to communicating with people through emails, presentations and/or personal interaction. This presentation will review the most common mistakes and how to correct them.

Communication The Map to the Party

Author: Dave Ramsey   Category: Business Management

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Summary
Short Summary: High quality winning organizations have a culture of communication that is intentional and effective. It is literally the map to the party. This presentation is an actual recorded section from Dave Ramsey’s multi-day EntreLeadership program.

Conquering Unrelenting Information Overload

Author: Jeff Davidson   Category: Business Management

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Summary
Information is coming at us from every direction. In the old days it was simply newspapers, TV, radio and a full mailbox. Today it’s coming from everywhere…all the time! If it’s not a text message or cell phone beeping at us, it’s the internet, Facebook, Twitter and dozens of other sources. It’s information overload! This interview with Jeff Davidson may just provide a little more order to your day and peace to your life.

Content Marketing: Google Got it Right

Author: Barry McCoy   Category: Marketing/Advertising

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Summary
Things have changed in the marketing world. Traditional marketing has lost much of its value and web-based marketing has not lived up to its expectations. The new breed of marketer is utilizing content marketing. Building trust with your current and perspective customers is what it’s all about and content marketing can make that happen!

Contractor Personality Types Part 1

Author: Roger Dawson   Category: Negotiating

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Summary
This is Part 1 of a two part series. Roger Dawson will describe the (4) four types of personalities most contractors possess. During his presentation he will help each of us determine which group we would belong in and how to overcome the weaknesses we find.

Contractor Personality Types Part 2

Author: Roger Dawson   Category: Negotiating

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Summary
During Part 2 of this series Roger will give us some very positive suggestions on how to make our personalities work more effectively when it comes to dealing with both customers and individuals.

Contractors Tactics and Counter Tactics

Author: Roger Dawson   Category: Negotiating

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Summary
Everyone eventually finds themselves in a position of negotiating. Roger is going to share another portion of his nationally acclaimed series on negotiating, this time covering tactics and counter tactics.

Converting Phone Calls Into Sales

Author: Steve Cosica   Category: Customer Service

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Summary
Every company invests significant amounts of time and money getting the phone to ring. This program covers the next step which is mastering phone call conversion. Stated another way, how do we turn the call into a sale and/or a new customer. That is what the presentation is all about.

Creating a Winning Bean Team

Author: Ellen Rohr   Category: Managing Money

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Summary
Every owner must become aware of their “Known Financial Position” (KFP) in order to identify strengths and weaknesses and to know if you’re pricing is correct. Ellen will take you through the process of creating a “winning bean team” that will provide accurate information in an understandable way.

Creating Employee Incentive Programs

Author: Jim Booth   Category: Motivating Employees

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Summary
Today’s employee is not like those of the past year. In order to get most employees to do their best, at least in today’s world, usually requires some sort of an incentive program. Jim will share about some of the great employee incentive programs he has seen, and has helped to develop.

Customer Complaints - Making Lemonade Out Of Lemons

Author: Jim Olsztynski   Category: Customer Service

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Summary
Jim has drawn from his many files on customer complaints. He will share some valuable information concerning the 4% of unsatisfied customers who take the time to contact your company. Complaints are not bad ….. if you grow from them. It’s time to turn lemons into lemonade!

Customer Response Cards - No Longer An Option But A Necessity

Author: Mike Hajduk   Category: Customer Service

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Summary
If you are going to be successful in today’s business world you had better fully understand how your customer sees your company….from their perspective. Mike is going to give you an outline of how to design a very effective customer response card that will provide the information you need to take your company to the next level.

Danger - Trouble Ahead!

Author: Tom Grandy   Category: Business Management

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Summary
Tom has seen companies come and companies go and he has also watched companies ignore many of the “danger” signs along the road to going out of business. Check out these points of danger to be sure your company is not heading down the wrong path….without your knowing it.

De-Stressing the Service Business

Author: Jeremy Lowe   Category: Business Management

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Summary
Stress is part of every day life. However when stress becomes chronic it can affect our health, our job, personal relationships, and even the overall productivity of the company we work for. This presentation will help us identify stress and will cover lots of ways to de-stress the workplace leading to happier, and more productive lives.

Death of a Salesmen

Author: Dave Ramsey   Category: Sales

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Summary
Selling is the highest paid profession with the most advancement potential. However, the sales process has changed over the years. Today the art of selling is (or should be) based in serving. Dave Ramsey is going to walk you through the four step process of selling as a servant leader with words of wisdom along with a bit of humor.

Defining The four marketing circles and how to use them

Author: Nancy O'Hare-Zika   Category: Marketing/Advertising

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Summary
Short Description of the Presentation: Marketing is anything that contains your logo and/or carries your name. This very practical presentation will provide the “how to” in each of the four basic marketing circles.

Developing A Business Plan For PROFITABLE Growth

Author: Scott Leverenz   Category: Business Management

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Summary
Profitable growth in a company is the result of careful planning. The development of a detailed business plan enabled both of Scott’s companies to not only grow, as planned, but to become very Profitable. Listen up, there are lots of things to learn from Scott about the value of developing a detailed business plan.

Developing A Line Of Credit With your Bank

Author: George Dawson   Category: Banking Relationships

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Summary
It doesn’t matter if you are a one man operation or a multi-million dollar company; you need to have a line of credit set up. A line of credit is to be used for short term borrowing against receivables. During this presentation Mr. Dawson is going to draw from years of banking relationships to provide some pointers in terms of how to prepare for that initial critical meeting with your banker.

Developing Customer Cheerleaders

Author: Steve Toburen   Category: Customer Service

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Summary
When it comes to developing customer cheerleaders, the first three minutes of the service call is critical. This presentation covers dozens of practical tips your techs can use to dazzle your customers, therefore creating customer cheerleaders.

Do You Really Want To Sell Your Business?

Author: Chancey Walker   Category: Selling Your Business

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Summary
Do you “really” want to sell your business? That is a very good question. Selling your business has a huge impact on your life. There are several things that need to be considered BEFORE you sell you company. During this presentation Chancey will share some helpful insights to consider as you contemplate selling your company. Chancey has been through this process himself so let’s listen to him and perhaps shorten our learning curve a bit.

Doing Business In A Small Community

Author: Jim Brown   Category: Business Management

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Summary
This program is designed for the entrepreneur who is doing the job, living the job, and loving the job. When it comes to the service business of service, it’s important to make customer feel great while generating a reasonable profit for yourself and your company. The end of the presentation has some wonderful suggestions on how to run a very profitable service department.

Double Sales by Cutting Your Market in Half

Author: Lorraine Ball   Category: Marketing/Advertising

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Summary
We all want more customers and sales. We also realize that much of that growth will come through marketing – but what works? Loraine has a tried and true system that worked for her as well as her clients. Bottom line – only market to real potential customers, not the world. Find out who your REAL customers are and market to them……a lot!

Earning The Right To Be Heard

Author: Phillip  Van Hooser   Category: Management Skills

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Summary
We tend to assume that when we speak, people listen. That is not true. Each of us needs to earn the right to be heard. Phil’s presentation will teach you what needs to be done to earn that right while talking to an employee, a customer or a friend.

Effective Collection Techniques

Author: Tom Grandy   Category: Collections

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Summary
Short Summary: The work may have been priced right, and performed efficiently, but if you don’t collect the money it’s as if you never did the job! Learn how to set up an efficient collections policy while picking up dozens of tips on how to collect your money…..while keeping happy customers.

Effective Collections Techniques - Part 1

Author: Tim Paulsen   Category: Collections

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Summary
Tim will be talking about collections standards; collection letters and some of the typical excuses we have all heard before

Effective Collections Techniques - Part 2

Author: Tim Paulsen   Category: Collections

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Summary
Tim will cover the proper use of the telephone, the obscene collections caller and some very effective negotiating tips that you can put right to work.

Effective Delegation - Building a Company Bigger Than You

Author: Dave Ramsey   Category: Business Management

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Summary
It’s simple: If you don’t delegate you will soon limit the growth of your company. Perhaps Ronald Reagan said it best “Surround yourself with the best people you can, delegate authority, and then don’t interfere.” As a small business owner you will need some help working that out. That's what this presentation is all about.

Eight Reasons Your Business Isn't Working

Author: Debbie Sardone   Category: Business Management

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Summary
Short Summary: If your business is not working there is usually one, or more, foundational areas that need to be addressed. It’s not rocket science. This presentation will help you focus on one, or more, areas that can literally turn things around.

Eight Things we can Learn from Joe the Plumber

Author: Tom Grandy   Category: Business Management

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Summary
Distributors are small businesses just like your company. Have you ever thought about why your distributor offers business training classes or why your distributor continues to encourage you to attend every business training class that’s offered? This presentation reveals that hidden truth.

Eight Tips From America's Foremost Authority On Selling Value

Author: Don Hutson   Category: Sales

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Summary
This presentation is unique as it features short segments from eight of Don Hutson’s full presentations. Each short segment will provide dozens of ideas to make your company more profitable. This presentation is not only highly entertaining; it will provide information that can be put to immediate use within your organization.

Employees Want To Work For A Company - Not a Person

Author: Bob Daniels   Category: Motivating Employees

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Summary
Employees want to work for a company, not YOU. They don’t want to be your assistant thus feeling like they are working hard to make you rich. Employees want to feel like they are part of a team, a company team. Team members work together towards a common goal that benefits everyone.

EntreLeadership Defined

Author: Dave Ramsey   Category: Business Management

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Summary
Leadership is one thing and entrepreneurship is another. Both have strong qualities but the best organizations are led by individuals that are EntreLeaders. An Entreleader is one who leads a cause to grow and prosper, which is what this presentation is all about. You are about to hear the opening session of Dave Ramsey’s 7-day EntreLeadership Conference. There is a wealth of information in this presentation.

EntreLeadership: Hiring and Firing

Author: Dave Ramsey   Category: Management Skills

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Summary
Proper hiring creates a great team….period. This presentation includes insights from Dave Ramsey on how his company hires and fires people. It also includes an interview with Tony Hsieh author of the #1 best selling book entitled Delivering Happiness. Tony is also CEO of Zappos which is currently rated as the 6th best company to work for in the United States.

Everything You Have Ever Heard or Read About Marketing is Wrong

Author: Rich Harshaw   Category: Marketing/Advertising

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Summary
How long has it been since you heard a really “new” marketing idea? This program by Rich Harshaw is truly a breath of fresh air. Rich looks at marketing from a totally new (and powerful) perspective for small businesses. You will want to take some notes on this program.

Exit Stage Right - Preparing to Sell Your Company

Author: Brandon Jacobs   Category: Selling Your Business

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Summary
Every company owner wants to eventually sell their business. Perhaps it will be to a family member, employee, an outside individual or firm. The question is not whether you will want to sell the business, the question is “Does your company have enough value to actually attract a real buyer?” The process of building value and preparing for the selling journey begins today!

Financial Peace for the EntreLeader

Author: Dave Ramsey   Category: Business Management

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Summary
Dave Ramsey has taught hundreds of thousands of individuals and couples how to properly handle money through his thirteen week course called Financial Peace University. Well guess what? Those same principles that apply to individuals apply to businesses as well.

Finding And Hiring Quality Technicians

Author: Jim Booth   Category: Hiring Technicians

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Summary
We all need new employees from time to time but where should we look? The task seems daunting at times. During this presentation Jim Booth will share dozens of practical suggestions on how to simplify the process of finding and hiring quality technicians.

Finding Business In Your Business Card File

Author: Lorraine Ball   Category: Marketing/Advertising

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Summary
Lorraine is going to present some truly unique, yet simple and inexpensive, ideas on how to find business in your business card file.

Flat Rate Pricing - Is It Right For You?

Author: Gary Mears   Category: Flat Rate Pricing

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Summary
Gary Mears is well qualified to give you an overview of flat rate pricing. If you are not already on a flat rate pricing, listen carefully…..it might just be right for your company. If you are on a flat rate system you just might pick up a few tips on how to use it more effectively.

Focus on Relationships for Stronger Marketing

Author: Chris Pine   Category: Marketing/Advertising

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Summary
Chris has firsthand knowledge of how relationships play a major role when it comes to marketing your company. In this presentation Chris will share his thoughts on how to market for success based on relationships.

Four Unique Ideas from Real Contractors

Author: Tom Grandy   Category: Business Management

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Summary
Tom Grandy has been working with contractors for over 27 years. This presentation is going to highlight four of his most recent “discoveries” while working with contractors one-on-one. There are few really unique ideas within the industry but these are four that can really increase your bottom line profit.

Freedom From Fear

Author: Mark Matteson   Category: Motivating Employees

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Summary
Mark has written a book entitled “Freedom from Fear” from which he will share excerpts. The book is about a man named Len who possess a great deal of practical advice about life in general. You, and several hundred people who Len has helped in countless ways, are attending Len’s funeral One by one they share their testimony of their unique relationship with Len and how he impacted their lives. This presentation will provide some outstanding life applications.

Generational Selling

Author: Monte Lewis   Category: Sales

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Summary
Our country is made up of four very specific generations: veterans, boomers, Generation X and Millennials, also known as Generation Y. The key to effective selling in today’s world is to learn how to market to the Generation Y group since they influence the other three groups.

Give Them Something To Talk About Using Online Reviews

Author: Susan Roberts Frew   Category: Marketing/Advertising

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Summary
This is the real life story of how a startup company doing $175,000 in gross sales in year one grossed $1,196,000 in year three……using online reviews. Listening to a professional speaker is one thing. Listening to a real contractor “who has done it” is another. You are going to love this presentation.

Good Ads - Bad Ads

Author: Adams Hudson   Category: Marketing/Advertising

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Summary
Yes, there are good ads and there are bad ads. Adams Hudson is going to share with you some of his richest marketing secrets for the Home Services Industry. Adams wants to help you focus on how to outperform more costly marketing methods while encouraging repeat sales and customer referrals.

GPS Vehicle Tracking Is It Right For Your Company

Author: Michael Flournoy   Category: Business Management

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Summary
Golly, I didn’t know GPS vehicle tracking systems did all that! That is the reaction that most people have after listening to this presentation. Listen and learn. You will be glad you did.

Hall of Horrors: How to Avoid Multi-Million Dollar Hiring Lawsuits

Author: Sandy Steinman   Category: Business Management

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Summary
The need for background checks in today’s world is huge. However there are very specific legal steps that must be taken when performing background checks, as detailed in the Fair Credit Reporting Act. Failure to properly perform a background check has serious consequences. This is one of those presentations you will want to listen to over and over again.

Handling and Overcoming Customer Objections

Author: Rob Rusniaczek   Category: Sales

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Summary
How many times have you heard the customer say “The investment is too much. I want comparison bids. First I need to talk to my spouse, etc.”. Overcoming these kinds of objections at the kitchen table is the difference in making the sale or not. This presentation will walk the listener through the process of overcoming objections and closing the sale.

High Performance Marketing

Author: Adams Hudson   Category: Marketing/Advertising

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Summary
Would you like to listen to a presentation on marketing that really does make a difference? If so, Adams is about to share a message that can literally improve every aspect of your marketing. Adams Hudson is about to teach you the right ways to market your company For less money, with less trouble and in less time than you ever dreamed possible.

Hiring The Right Person For The Right Job

Author: Bill Kinnard   Category: Business Management

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Summary
Bill Kinnard provides insight and direction on how to hire the right employees for the right positions using personal profile testing. Bill has been a licensed provider of profile testing for many years and will share on how proper testing can significantly improve the hiring practices of your company.

How A Virtual Assistant Can Help Your Company Grow

Author: Rachel Rasmussen   Category: Business Management

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Summary
Delegating routine tasks to a virtual assistant can free up your time, increase productivity, and add dollars to the bottom line. Every owner needs more time. Hiring a virtual assistant (instead of another full time employee) to do data entry, design and produce monthly mailings, to create and send your monthly eNewsletter, or even to update your social media sites might just be the answer.

How Much Money Do You Deserve - Understanding the Basics of the Finanical Statement

Author: Ellen Rohr   Category: Managing Money

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Summary
Have you ever taken the time to determine what you’re really worth? Now is your chance. Ellen Rohr is about to walk you through an exercise to find out what you are really worth. Get a pencil and paper…this will be fun!

How To Avoid Having That Difficult Conversation

Author: Ellen Rohr   Category: Business Management

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Summary
Push comes to shove and it’s finally time to have that face-to-face conversation with your employee telling them their work is unsatisfactory and it’s time to shape up or ship out. The objective of this presentation is to help you find ways to avoid ever having to have that kind of conversation in the first place.

How to Be Successful in Any Business

Author: Debbie Sardone   Category: Marketing/Advertising

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Summary
When it comes to being successful it’s not necessarily the quality of work you do or how well trained your techs are. What does make you successful is being unique at what you do. This presentation will help you become exceptional and focused, and therefore successful, in whatever business you are in.

How To Be Successful In Life And Business

Author: Joe Ranck   Category: Motivating Employees

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Summary
Have set specific priorities for your life? Joe’s is going to share some practical Ideas of how to balance our priorities while being successful in life and business.

How to Beat the Home Centers

Author: Bill Stiles   Category: Sales

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Summary
Dr. Stiles is going to draw from all his experience to share with us (very effectively) how we can BEAT, no not compete……, but BEAT the Home Centers!

How To Become a Millionaire

Author: Leonard Sklar   Category: Managing Money

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Summary
We all want to create wealth…right? The problem is who do you listen to? What better person to talk with than someone who has done it. Len will give you many practical suggestions that have worked for him on how to invest. If you want to invest wisely, learn from someone who has done it.

How To Create a Professional and Effective Sales Presentation

Author: Rebecca Schwartz   Category: Sales

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Summary
There is selling and then there is effective selling. Wayne has been involved in in-home sales for the past 25 years. Don’t re-invent the wheel. Learn from one of the industries best. Get a pad a pencil, you are going to want to take notes.

How To Create a Profitable Lead Generating Yellow Page Ad

Author: Adams Hudson   Category: Yellow Pages

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Summary
Most of us depend on the yellow pages for a significant amount of our sales. Adams says “It costs just as much to print a bad ad it does a good ad – so why not have a good ad!” Adams is going to share with us the ABC’s of how to write an effective yellow page ad in this presentation.

How To Create An Effective and Affordable Customer Acquisition Program

Author: Russ Evans   Category: Direct Mail

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Summary
It’s time to throw all the old preconceived ideas you have out the window. Then you will be ready to receive a unique perspective on how to acquire new customers without it costing you an arm and a leg. You will love this fresh look at customer acquisition.

How to Create Customer Cheerleaders with Flat Rate Pricing

Author: Tom Grandy   Category: Flat Rate Pricing

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Summary
This presentation is a real life experience Tom had when he visited Hawaii for a seminar presentation. This will provide food for thought in the area of how to better utilize your flat rate system. With a few minor changes you can move a happy customer up a notch to what we call “Customer Cheerleaders”.

How To Effectively Market Your Website

Author: Adams Hudson   Category: Marketing/Advertising

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Summary
Having a terrific website is of little value if no one is looking at it. Adams Hudson allows us to sit in on one of his monthly coaching calls with his marketing partners. The topic is marketing your website and the presentation is full of great ideas!

How to Get FREE Publicity Through Talk Radio

Author: Tom Peric   Category: Marketing/Advertising

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Summary
Thousands of people are on talk radio every day. Those being interviewed are considered, by their listeners, as experts in their fields. Tom Peric did Talk Radio for over 20 years. He knows what the host and producer are looking for. If you will put Tom’s tips into action, you too can become the local expert in your field.

How to Get Lots of FREE Publicity

Author: Tom Peric   Category: Marketing/Advertising

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Summary
If you want to get free publicity from the media you need to know how it works. This session will provide insight into how the media works, who to contact and what to say…and not say! There is some great stuff in this presentation by a man who does it every day.

How To Handle Difficult Performance Reviews

Author: Janelle Brittain   Category: Management Skills

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Summary
Have you ever had to hold a performance review with a non-responsive, overreacting or overconfident employee? If so, this presentation is just for you. Learn how to prepare for the review, what questions to ask, and even how to fire the employee, if necessary. This presentation will literally help turn headache employees into hard workers.

How To Increase Sales With The Two-Step Close

Author: Wayne Atkins   Category: Sales

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Summary
When it comes to sales, the perfect close may not exist. However, this presentation will provide some valuable information on what Wayne calls the “two step close”. If you will take time to integrate at least some of the ideas Wayne is sharing into your current closing procedures guess what might just happen? You may significantly increase your closing percentage while making more sales!

How to Keep the Family Business in the Family

Author: David Townsend   Category: Selling Your Business

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Summary
Seventy-five percent of all owners want to pass their business onto family members. Unfortunately two-thirds of all transitions fail under the children’s leadership and direction. A successful transition involves preparing the business, the successor and the owner for transition and that is what this presentation is all about.

How To Make Lots Of Money In The Do-It-Yourself Market

Author: Bob Dickinson   Category: Marketing/Advertising

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Summary
Do-It-Yourself Company’s strike fear in the heart of most trades contractors. Well fear no more. Bob Dickinson is going to teach us how to generate significant profits in the do-it-yourself market. You are going to enjoy this program.

How To Neutralize A Negative Workplace Environment

Author: Bruce Lee   Category: Motivating Employees

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Summary
A negative work environment has a direct impact on the customer, sales and therefore the overall profitability of the company. This presentation will deal with miscommunication which is the number one cause of workplace conflict, poor morale and poor teamwork.

How To Pay Your Material Suppliers On Time

Author: Tom Grandy   Category: Business Management

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Summary
All contractors want to increase their profits. One way to do that is to pay your material suppliers on time so you can take advantage of the 1-3% discounts normally offered. This presentation will detail a process that involves getting job deposits and, more importantly, how to handle the money properly when it is received.

How To Protect Your Business Assets

Author: Jay  Mitton   Category: Managing Money

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Summary
This is Part 2 of the presentation by the same name. This Presentation, like Part 1, is an excerpt from “Cover Your Assets: Lawsuit Protection”. The speaker provides vital information from Jay’s book that can protect your personal and business assets in ways you may not have even imagined.

How to Protect your Personal Assets

Author: Jay  Mitton   Category: Managing Money

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Summary
Like it or not your personal and business assets are at risk every day. The good news is that there are lots of things you can do, ahead of time, to protect yourself. Jay Mitton is a best-selling author of the book, “Cover Your Assets: Lawsuit Protection”, published by Random House, and the founder of The National Foundation for Tax Planning and Asset Protection. You will want to hear his presentation.

How To Run A Very Profitable Service Department

Author: Bill Kinnard   Category: Business Management

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Summary
Bill Kinnard will share what it really takes to run a very profitable service department. This presentation has the ability to significantly increase your service department’s bottom line profitability.

How To Set Up A Family Advisory Trust

Author: Kevin Schwartz   Category: Selling Your Business

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Summary
Many small business owners desire to pass the company onto their children. However there are usually multiple concerns not the least of which is keeping relationships intact. One way to transfer ownership, while keeping family relationship intact, is to create a Family Advisory Trust. This presentation will outline the process of creating that trust.

How to use Part Time Office Help Effectively

Author: Roger Fouche   Category: Business Management

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Summary
Roger is sharing an idea that has significantly increased his company’s bottom line profit. Roger began replacing his full time office staff with part-time people. The switch to part-time people in the office has increased moral, and productivity, while at the same time it has cut costs and increased his profit.

How You Can Help Your Service Techs Make More Sales

Author: Charlie Greer   Category: Techs Sales

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Summary
If you are not familiar with Charlie Greer, you need to be. Charlie’s “Tech Daddy” series, as well as other programs he has developed, have helped technicians across the country make more sales month after month, year after year. If you want to help your techs make more sales be sure to put the information Charlie is about to share with you into practice.

If You Don't Understand The Game All That's Important Is The Hotdog

Author: Pastor Steve DeNeff   Category: Motivating Employees

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Summary
The essence of the message is “Why are we doing what we are doing?” It is helpful to take time to simply reflect on why we are doing what we are doing. This presentation is both thought provoking and entertaining.

In-Home Selling: 26 Ways to Properly Respond To Your Customers

Author: Rebecca Schwartz   Category: Sales

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Summary
Well trained sales people make the sale….period! When it comes to making a quality presentation it is the highly trained sales person that ends up with the sale. Every potential customer asks lots of questions. Properly trainer sales people know how to answer these questions without skipping a beat. Wayne will discuss 26 of the most often asked questions coupled with the proper response to close the sale.

Increase Your Closing Rate To 90% Without Working Any Harder

Author: Kerry Johnson   Category: Sales

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Summary
Would you like to increase your closing rate? Who wouldn’t! Kerry Johnson will share numerous practical ways to influence your customer to purchase more of your products and services.

Inspiring Employee Engagement through Servant Leadership

Author: Beth Dobkin   Category: Motivating Employees

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Summary
If you are tired of putting up with poor productivity, low morale and high turnover then it's time to try something new. Servant leadership is an effective approach that can literally inspire employees to become more fully engaged in their work while becoming more productive.

Integrity In The Workplace

Author: Pastor Steve DeNeff   Category: Motivating Employees

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Summary
Steve discusses the foundation stone of why we work. Looking back to ancient Rome, slaves looked like everyone else. They were educated, well trained and skilled workers who were protected from their evil masters. Today’s workers are a lot like the Roman slaves, and are often deprived of their dignity. Their production output belongs to, and is regulated by, their master (the company). To meet their basic needs, they must conform to the company’s ways and become like middle class America.

Interviewing Outside Sales People

Author: Charlie Greer   Category: Sales

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Summary
As Charlie Greer will tell you on his presentation, if your company is growing and you are still in the field selling, it’s time for a change. Charlie will show you how to find and hire the top sales people in your area.

Investment Options Made Easy

Author: Mark Whitehead   Category: Managing Money

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Summary
Mark is asking you to imagine that you have earned some extra money from your company sales and are faced with the question of “What do I do with it?" Reflect on the money you have to invest and listen to helpful suggestions from Mark.

Is A Franchise Right For My Business

Author: Robert Tunmire   Category: Business Management

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Summary
Who better to talk on this subject than the CEO of one of the major franchise group in the country! The perception of most companies is that a joining a franchise means losing their name… giving up control…and paying very high franchise fees. Robert has over 30 years of experience in the franchise industry and is widely known for his ability to grow companies. Robert believes it takes continuous training and support to grow companies. Now let’s listen to a few practical tips.

Is Your Business Attractive to Current or Future Employees

Author: Andy Holt   Category: Hiring Technicians

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Summary
Do you complain about the lack of qualified technicians, turnover, little growth, poor communication, and much more? If so, this presentation will provide a unique opportunity for listeners to take an honest look inside their company. Is your company “really” attractive to current and future employees?

Is Your Website Working As Hard As You Are?

Author: Jennye Guy   Category: Marketing/Advertising

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Summary
Nearly every business has a website…..but is it working? By working we mean is it educating your customers and/or producing sales. This presentation will cover seven tips for creating a very effective website that will be the foundation stone for profit growth for years to come.

Is Your Website Working As Hard As You Are?

Author: Jennye Guy   Category: Marketing/Advertising

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Summary
Nearly every business has a website…..but is it working? By working we mean is it educating your customers and/or producing sales. This presentation will cover seven tips for creating a very effective website that will be the foundation stone for profit growth for years to come.

Isn't It Time You Took Charge Of Your Financial Future

Author: Bob Daniels   Category: Managing Money

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Summary
Are you in charge of your financial future…of do you simply “let it happen?” Bob Daniels greatest joy is to help companies understand how to run to profitable businesses. During this presentation Bob is going to share from his vast knowledge of small business finances and will present his simple “laws” for successfully achieving money happiness with our listeners.

It’s Time for Your Annual Checkup

Author: Joe Lowe   Category: Business Management

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Summary
It’s a good idea to schedule an annual checkup with your doctor at least once a year. Just because everything was great last year doesn’t mean things have not changed over the past months. Guess what, it’s also a good idea to have an annual check up when it comes to your company. Joe is going to provide a list of check points that every company should take a good look at, at least once a year.

Keep All The Customers You Are Paying For!

Author: Adams Hudson   Category: Marketing/Advertising

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Summary
Our current customers usually generate our highest profit margins. These customers are hard to find and even harder to retain….you do not want to lose them! Adams Hudson will outline a very effective plan for retaining your current customer base during his presentation.

Keep Your Priorities in Order

Author: Frank Abagnale   Category: Motivating Employees

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Summary
This is one of the most amazing true stories you will ever hear. They made a movie of Frank’s life entitled “Catch Me If You Can”. This is the REAL account of his life…which is even more amazing than the movie. This is Frank telling Frank’s story. Although his life sounds exciting, he paid a great price to find what was most important to him.

Labor Pricing

Author: Tom Grandy   Category: Business Management

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Summary
Improper labor pricing is the #1 killer of most service companies. Tom will share the step-by-step process of determining what you need to charge per hour in order to cover your real costs of doing business while generating a reasonable profit. If you charge by the hour, this is one of those foundation presentations you most fully understand

Lawful Hiring, Supervision and Termination of Employees

Author: Lewis Clark Jr.   Category: Management Skills

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Summary
We may all have our own opinions of laws and lawyers but guess what…….without either we would be in real trouble. This presentation may not be the most entertaining you have ever heard but it might just be the most important. When it comes to hiring, supervising and terminating employees each of us had better “do it right” or we could find ourselves in real trouble.

Leadership Is Taking Charge Of Yourself

Author: Dottie Gandy   Category: Management Skills

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Summary
Leadership is part natural and part learned. Dottie is going to share some vital information on how to improve your leadership by taking a good close look at yourself.

Leadership Lessons for Middle Management

Author: Chuck Keenon   Category: Business Management

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Summary
You have worked for other companies, why did you leave? Did you leave because of money, long hours or working conditions? Perhaps, but research shows that sixty five percent of people leave their existing job because their managers are not properly trained to manage them well! Most listening to this presentation are currently owners and/or manager themselves. Wouldn’t it behoove each of us to pick up a few practical tips on now to better manage those we are responsible for? The answer of course is….yes! Get a pad and pencil; you are going to want to take notes!

Leading The New Breed Of Employees

Author: Phillip  Van Hooser   Category: Motivating Employees

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Summary
During Phil’s presentation he makes the following statement. “I am going to share some information with you about the new breed. If you take this information to heart, and apply, it could change your life." Enough said, it’s time to listen!

Learning Effective Management Skills Part 1

Author: Tom Grandy   Category: Management Skills

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Summary
This is a live presentation given by Tom Grandy at Comfortech. This presentation will cover the seven (7) attributes of an effective manager plus (4) ways to increase communication. Part 2 is a continuation of this program.

Learning Effective Management Skills Part 2

Author: Tom Grandy   Category: Management Skills

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Summary
This presentation covers three specific goals effective managers need to meet: three (3) great ways to motivate people, six (6) ways to measure our success and lastly we will look at three (3) numbers every manager needs to fully understand.

Lessons From The Olympics

Author: Jim Hinshaw   Category: Motivating Employees

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Summary
We should all learn from every environment and event we find ourselves in. Jim is going to share several real life situations that took place during a past Olympics to make some very specific and helpful points.

Lessons In Leadership From Luminaries & Lunatics

Author: Sharon Roberts   Category: Motivating Employees

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Summary
During this presentation Sharon will share about the qualities that most true leaders possess. Once the qualities are identified, we can all work to improve ourselves to become better leaders

Lessons Learned from the Sight and Sound Theater

Author: Tom Grandy   Category: Business Management

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Summary
The Sight and Sound Theater in Lancaster, PA has been in business for 40+ years. All performances are sold out months in advance and they gross over $73 million dollars a year. With that kind of continuous success there just had to be some business tips other companies could pick on…and there are.

Let's Look At Some Ways To Increase Productivity

Author: Mike Hajduk   Category: Techs Sales

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Summary
Mike’s company motto is to ”help contractors increase their profits!” Mike has had a variety of experiences in the area of increasing productivity, many of which he will share during this presentation.

Low Cost, High Response, Lead Generation

Author: Adams Hudson   Category: Direct Mail

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Summary
Everyone wants to generate additional leads but few contractors are skilled in the area of advertising. Adams Hudson is going to help us all take another giant step forward. He is going to share lots of low cost ways to generate leads quality leads for your company.

Lucky by Design

Author: Beth Goldstein   Category: Marketing/Advertising

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Summary
Lucky business owners are not really lucky at all, they are doing things other business owners are not. This program is about reverse engineering “luck”. It’s all about the brand!

Maintenance Agreement Marketing for Maximum Profits

Author: Adams Hudson   Category: Service Agreements

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Summary
Although maintenance agreements are great, the question always remains, “How do we get the customer to buy from us?” Adams will answer that question by giving us several tips on how to effectively market our maintenance agreements.

Make A Decision To Be Profitable!

Author: Roger Peugeot   Category: Business Management

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Summary
Roger owns a very successful plumbing company in Overland Park, Kansas. Frustration caused him to make a decision to become profitable. He completely reorganized his company to create an environment that would be a blessing for his employees, his suppliers, his customers and himself. The one unique thing about Roger is that he was committed to follow his dream and he worked until it succeeded.

Managing Stress Through Humor

Author: Jeff Justice   Category: Management Skills

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Summary
Most of us have heard the term “humor is the best medicine”. However, humor will not make problems go away but it will open up lines of communication. This is a refreshing presentation with a few practical suggestions on how to use humor to remove stress in the workplace and in life.

Managing Your Fears Through The Sales Cycle

Author: Kurt Stecker   Category: Sales

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Summary
Kurt will speak on fear in the sales cycle. He will be giving us some really practical suggestions for overcoming our fears so we can become the top sales person within our company.

Managing Your Service Department to Maximum Profitability

Author: Tom Grandy   Category: Business Management

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Summary
The service department “should be” the most profitable department within the company….but it’s usually not. If your service department is going to be profitable, specific goals must be set and performance against those goals must be accurately measured.

Marketing Tips To Knock Your Socks Off

Author: Jim Olsztynski   Category: Marketing/Advertising

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Summary
Let your old marketing habits take a rest and listen to one of the top marketing professionals in the trades industry today share some fresh ideas on how to market your company.

Measuring Customer Satisfaction

Author: Mike Hajduk   Category: Customer Service

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Summary
Every company owner “thinks” they are doing an outstanding job which may, or may not, be true. This presentation has lots of helpful tips on how accurately measure customer satisfaction – from the customer’s perspective.

Myths, Mistakes and Misconceptions of Business

Author: Gary Schine   Category: Business Management

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Summary
Gary will share with us some the common mistakes, myths and misconceptions that small businesses often make. As you listen to Gary, you will discover lots of ways to avoid some of these traps in your company.

Navigating in Times of Change

Author: Mike Langenhorst   Category: Business Management

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Summary
Change is inevitable. A good captain always keeps ahead of his vessel continually gathering and evaluating information from every available source to anticipate dangerous situations well before they arise. If you want to learn, learn from those that have already “walked the walk”. Michael has walked that walk and is going to briefly share the core of how to handle change within an organization. Following his presentation Bill Kinnard will interview Michael to pinpoint specific ways change should be handled within the organization.

Negotiating Tips That Will Make You Money

Author: Roger Dawson   Category: Negotiating

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Summary
This is another presentation from Roger Dawson’s award winning series on negotiating. This presentation will focus on some really practical ideas on how to negotiate on a variety of fronts

Networking for Fun and Profit

Author: Bruce Lee   Category: Marketing/Advertising

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Summary
It’s not who you know…but what you do with who you know. Bruce Lee is going to share some very practical tips on how to successfully network to grow your business. As you listen to Bruce you will quickly realize that networking can soon become the heart and soul of your marketing program and best of all…..it’s FREE!

Networking That Really Works From A Real Contractor

Author: Kent Crook   Category: Management Skills

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Summary
Short Summary: Networking has been around for a long time. There have been countless presentations on the topic but most of it is simply theory. This presentation is up close and personal from a “real” contractor that is “really” networking………successfully!

Nine Marketing Mistakes

Author: Adams Hudson   Category: Marketing/Advertising

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Summary
We all make mistakes but making marketing mistakes can become very costly. Save yourself some time, energy and money and listen to an expert in the field tell nine things NOT to do!

No Cost Marketing Tips To Increase Sales and Profits

Author: Nick Bade   Category: Marketing/Advertising

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Summary
Marketing is needed and marketing is expensive….but it doesn’t have to be. Nick will share several of his low cost, or no cost, ideas on how to market your company more effectively and therefore more profitably. If you want to market, but have a small budget, this presentation is for you.

Outshine the Competition: Business Etiquette Tips for Success

Author: Barbara Pachter   Category: Management Skills

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Summary
Vince Lombardi won a lot of NFL championships because he consistently taught the foundational basics to players that should have already fully understood them. This presentation on business etiquette will also focus on many things we “should” all know but surprisingly few actually follow. Proper business etiquette can make or break a sale. This presentation will cover the four key areas of business etiquette. Reviewing and following these simple reminders can literally separate you from your competition. If you don’t impress the customer, someone else will.

Overcoming the Fear Factor of Raising Hourly Rates

Author: Tom Grandy   Category: Business Management

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Summary
One of the most difficult decisions most company owner’s face is the decision to raise their hourly rate. How much should it go up? What will the customer’s reaction be? Will I lose customers? Often the fear of raising our rates paralyzes us, therefore we do nothing. The result of doing nothing is obvious: Costs continue to increase and profits continue to fall. This presentation will address all of the above questions, and more.

Overcoming the Price Objection

Author: Patrick McCormick   Category: Sales

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Summary
Have you ever made a terrific sales presentation and then the customer says the price is too high? Or perhaps this has happened. A customer tells you they have had another bid on exactly the same work you just quoted and it was $800 lower! How do you respond? Well help is on the way. Pat is going to address these two issues and a whole lot more.

Painless Performance Appraisals

Author: Dailia Adams   Category: Business Management

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Summary
Most managers dread even the word appraisal. However, properly designed and implemented appraisal systems are really an opportunity to review past performance, set future goals and to provide positive steps for achieving those goals. Well executed appraisals will improve employee performance resulting in a more efficient company with increased profitability.

Passing The Baton From One Generation To The Next

Author: Pastor Steve DeNeff   Category: Business Management

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Summary
Many companies are in the process of handing over their business to the next generation in their family. There are life applications as well as business application in this presentation. Like most things of value the real meat of the topic is saved till the very end.

Performance Based Pay For Techs

Author: Ron Collier   Category: Techs Sales

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Summary
Performance base pay is a new innovative way of paying your employees. Is it right for your company or not? During this presentation Dr. Ron Collier is going to share his perspective on this new method of paying technicians.

Perpetual Achievement Part 1

Author: Mark Sanborn   Category: Motivating Employees

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Summary
Mark Sanborn is going to share mindsets and methods that will keep you winning, growing and succeeding, no matter what’s going on in the general economy. This is Part one of a two part series. Be sure to listen to both presentations.

Perpetual Achievement Part 2

Author: Mark Sanborn   Category: Motivating Employees

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Summary
Part 1 of this two part presentation covered the mindsets and methods that will keep you winning, growing and succeeding, no matter what’s going on in the general economy. Part 2 will go into detail concerning the six methods of success. Be sure to listen to both presentations.

Personal Accountability and the QBQ

Author: John Miller   Category: Management Skills

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Summary
Short Summary: How do you respond when things don’t go as planned? Most blame others but the positive thing to do is to exercise personal accountability. Personal accountability is not about changing others. It’s about making a difference by changing ourselves. Learning to ask The Question Behind the Question will help eliminate blame, complaining and procrastination.

Pizza Hut Ruined the Market

Author: Tom Grandy   Category: Business Management

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Summary
When Pizza Hut offered “Any Size Pizza, Any Toppings Only $10.00” they ruined the pizza market. Guess what, when the economy turned south many companies did the same type of thing. Let’s learn from Pizza Hut’s mistake and from two amazing real life watch companies called Rolex and Timex.

Plunging into Green

Author: John Smith   Category: Marketing/Advertising

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Summary
Green this and green that. Research has shown a full one third of all customers are willing to pay more for green products and that makes it important to you. This presentation will provide some direction into how to become a greener company and how to use it for your advantage when it comes to marketing.

Power Negotiating by Reading Body Language & Knowing the Hidden Meanings of Conversation

Author: Roger Dawson   Category: Negotiating

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Summary
Roger will share two portions of his award winning program entitled “Secrets of Power Negotiating for Contractors”. Roger will tell us how reading body language and knowing the hidden meanings of conversation can improve your negotiating skills.

Power Talking

Author: George Walther   Category: Negotiating

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Summary
It is not enough to think positively, you must speak in positive terms to influence others and achieve your goals. George will teach us how to become “power talkers”.

Practical Tips for Handling Difficult Customers

Author: Steve Cosica   Category: Customer Service

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Summary
Everyone that has ever worked in a business has had to deal with difficult customers. The question is how well you handled them. This presentation is full of dozens of practical tips on how to not just tolerate difficult customers but how to actively reduce stress so the problem can be solved and the relationship strengthened.

Preparing Your Business Today To Sell Tomorrow

Author: Steve Toburen   Category: Selling Your Business

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Summary
The sale of your company DOES NOT begin when you decide to put your company on the market. It begins years before and is a continuous process. Steve has firsthand experience on this subject and will provide us with valuable insights in terms of how to prepare your business today…..to sell tomorrow!

Professionalism by Phone

Author: Sue Rouse   Category: Customer Service

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Summary
The first impression, and sometimes the only impression, your customer has of you and your company is through a telephone conversation. Professionalism on the phone can move the prospect forward towards the final sale. Likewise, lack of professionalism can do just the opposite. Proper phone etiquette is very important. Our success in the area of telephone skills, like everything else we do, is often dependent upon understanding the basics and then executing those skills properly, over and over again.

Profitable Keys To Achieving A Controlled And Balanced Inventory

Author: Joe Hodes   Category: Managing Money

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Summary
This presentation involves lots and lots of your money and plays havoc with your cash flow. and is overlooked in most companies. Companies spend thousands and thousands of dollars each year on this subject, which is inventory. Talking about Inventory can be a bit boring, but handing it properly can substantially add to your bottom line profitabiity.

Providing Great Customer Service - Little Things Mean A Lot

Author: Bill Kinnard   Category: Customer Service

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Summary
Bill is going to share, from his unique perspective, some very practical, customer-focused ideas in the area of customer service. The future of your business depends on providing outstanding customer service so pay close attention.

Questioning, Listening & Qualifying

Author: Jim Graening   Category: Sales

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Summary
There are three basic building blocks to sales according to Jim, namely questioning, listening and qualifying. Jim Graening will share his thoughts on these three foundation stones for profitable growth during his presentation.

Receivables: In Today's Economy, You Must Collect Your Money!

Author: Chuck Keenon   Category: Collections

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Summary
When cash flow dries up…your company dies, it’s just that simple. Receivables are always critical to a business but in today’s economy it can be the difference in staying in business or not. Now is the time to get receivables under control. Recognizing a collections problem is one thing, but knowing what to do about it is yet another. Chuck will be sharing some very practical suggestions on how to control your company’s receivables.

Recognizing Drugs And Alcohol In The Workplace

Author: Tim Dimoff   Category: Business Management

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Summary
Tim will draw from his many years of field experience to make us all become more aware of the abuse of drugs and alcohol in the workplace. He will not only show us how to recognize these problems but how to handle them.

Relaxing at High Speed

Author: Jeff Davidson   Category: Motivating Employees

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Summary
Believe it or not back in 1990 a lifetime of information was generated every 24 hours. By 1998 a lifetime of information was generated every hour and by 2001 it was every minute…..no one can keep up! Most people wake up in the morning with their first thought being “I’m behind!” Yes, it is a crazy world we live in. Learning to relax while being productive is something we all have to learn or the pressures of this life will literally squeeze all the enjoyment out of living. This presentation will provide some practical suggestions on how to “slow down and live!”

Root Canals & Preventative Maintenance Agreements

Author: Tom East   Category: Service Agreements

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Summary
Maintenance agreements tie the customer into your company on a long term basis. Tom East will share his thoughts on how to develop a preventative maintenance agreement program that will be the basis for your long term growth and profitability.

Sales, Service, and Stress - Done Right, The First Two Will Alleviate The Third

Author: Steve Cosica   Category: Sales

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Summary
Each conversation with a customer includes three parts: Containment, Qualifying and Correcting. When these three things are done properly, relationships will be built that produce long term profitable customers. Steve Coscia will be sharing some really practical ways to build relationships with your customers through your speech. Sound interesting? It is!

Scheduling For Profit

Author: Barry McCoy   Category: Business Management

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Summary
Barry McCoy will be sharing his thoughts on how to schedule your techs for profitability. Barry, however, will not just share an overview of what needs to be done, he will walk you through the step- by-step process of creating a very effective and profitable scheduling board.

Secrets of Prime Time Performers

Author: Phillip  Van Hooser   Category: Motivating Employees

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Summary
Phil is a nationally known speaker who will share his thoughts on how to improve your attitude in order to become a prime time performer. Attitude makes a significant difference but the first step involves recognizing our weaknesses in the area of attitude. Listen and learn.

Secrets of Winners

Author: Kenny Chapman   Category: Motivating Employees

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Summary
Success is not about information. It’s what you do with the information. It’s about moving the needle in a positive direction! If you want to be a winner then study the traits of winners, which is what this presentation is all about.

Sell More, Sell More Easily

Author: Bob Sinton   Category: Sales

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Summary
Bob is another industry icon. He will explain the simple sales process he has been teaching for over 10 years through sales training, coaching, counseling. Bob’s process really does allow you to sell more and sell more easily!

Selling to Women

Author: Sharon Roberts   Category: Sales

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Summary
70 or 80 percent of all sales are make either direct, or indirectly, by women. Sharon provides wonderful insight into how to sell to women….from a women’s perspective. Listening to Sharon can significantly increase your close rate. If you don’t listen to any other presentation….listen to this one!

Selling Up - Selling More

Author: Bill Kinnard   Category: Sales

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Summary
All too often we are faced with cash flow struggles in our company. When we are faced with having to generate some cash quickly, we often resort to lowering our price. This practice may provide some temporary relief but will hurt us in the long run. If you will educate and inform your customer, then let them decide what they want to buy, you sales will climb…but only if you understand how they are buying.

Service Agreements

Author: Jim Booth   Category: Service Agreements

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Summary
What’s the big deal about service agreements? Well for one thing, they are the foundation stone for profitable growth. Jim will discuss the benefits of service agreements as well as how to price and sell them to your customers to increase your company profits.

Seven (7) Keys to a High Performance Sales Organization

Author: Monte Lewis   Category: Sales

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Summary
You may have a team of sales people, or only one, it doesn’t really matter. Applying the following seven keys to high performance sales will cause any size sales team to increase its productivity and profitability. If you want to be the best, then apply the principles that top sales teams use all across the country.

Seven (7) Reasons Employees Leave

Author: Leigh Branham   Category: Motivating Employees

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Summary
It’s happened to every listener. One day, with no warning, one of your employees hands in their two week notice or perhaps simply leaves with no notice! You are in shock. What happen? Why did they leave? Why didn’t you notice a potential problem before it got to this point? Sound familiar? It does to most of us. They say an ounce of prevention is worth a pound of cure. Leigh Branham is going to provide “several” ounces of prevention by sharing with us seven basic reasons employees leave their company and more importantly, what to do about it.

Seven Attributes of Business Success

Author: Bruce Lee   Category: Management Skills

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Summary
Business success involves productivity, engagement and accountability. The seven attributes covered in this presentation are all about helping the business owner get better in each of these areas.

Seven Steps to Becoming Brander In Cheif

Author: Joe Kiedinger   Category: Marketing/Advertising

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Summary
This program is a refreshingly new “system” to help small businesses win against the giants in the industry. The process is simple: You must become a prophet to make a profit. Every decision you make is a “marketing” decision.

Seven Steps To Building A Winning Employee Team

Author:     Category: Motivating Employees

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Summary
Growing a successful and profitable company is heavily dependent upon having all employees working towards a common goal. During this presentation Bernie will share several specific steps you can take to build a winning employee team.

Simple Ways To Motivate and Reward Employees

Author: Bob Nelson   Category: Motivating Employees

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Summary
Bob’s has so many simple ways to motivate and reward employees he has written an entire book on the subject! This presentation will find Bob sharing the best of the best when it comes to simple ways to motivate and reward our employees.

Six Simple Steps To Email Marketing

Author: Lorraine Ball   Category: Marketing/Advertising

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Summary
Email has been used and abused, however when used properly it can help your company grow and prosper. This presentation will provide six simple steps to email success.

Sixteen (16) Small Business Website Mistakes and How to Fix Them - Part 1

Author: Richard Friedel   Category: Marketing/Advertising

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Summary
This is Part 1 of a two part series covering the first eight (8) website mistakes most companies make. Nearly every small business today has a website, some good, some not so good. Your website is simply an extension of your marketing program and guess what? Poor marketing produces poor results. If you are going to invest time, energy and money into your website then it simply makes sense to design it to be as effective as possible. As you review your website, be sure to ask the question “What is my MWR (most wanted response)”. Since most of us are not marketing people much less web designers, we depend on others to “do it right”. You will find this presentation to be a very effective filter to take a close look at your website to be sure you are not committing one or more

Sixteen (16) Small Business Website Mistakes and How to Fix Them - Part 2

Author: Richard Friedel   Category: Marketing/Advertising

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Summary
This is Part 2 of a two part series covering the last eight (8) website mistakes most companies make. If you want a website that produces, rather than simply costing you money, this presentation is for you. There are sixteen (16) common mistakes that most small business owners make when having their websites created. This presentation will cover the last eight mistakes, including very specific information on how to fix those problems. There is also a bonus section at the end covering the seven “must have” things each home page should contain. If you have not listened to Part 1…..be sure you do!

Start with a Dream, End With a Goal

Author: Dave Ramsey   Category: Business Management

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Summary
All businesses start with a dream but that’s not enough. Dave Ramsey is going to walk us through the step-by-step process of how to turn the dream into a goal. You will find this presentation to be both entertaining and practical.

Steps To Take If You Want To Sell Your Company

Author: Brandon Jacobs   Category: Selling Your Business

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Summary
Many companies have thought about selling their businesses but most have no idea where to begin or even what the real process is. If that statement describes your thoughts, our speaker Brandon Jacob is going to lay out the steps that are necessary if you are truly really serious about selling.

Strive to Exceed Breakeven

Author: Tom Grandy   Category: Business Management

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Summary
The most profitable businesses are run by owners who understand the numbers. Once you understand the numbers the objective is to budget the companies hours conservatively and then strive to exceed those budgeted hours each and every month. When actual hours exceed budgeted hours something absolutely amazing happens. Profit skyrockets!

Structured for Growth

Author: Lawrence Snow   Category: Business Management

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Summary
One major hindrance to growth is lack of proper structure. Improper structure will not only hamper growth but it can ultimately cause a company to move towards negative profitability! This presentation will provide some “tips” how to effective structure your company.

Success Is Your Fault

Author: Larry Winget   Category: Business Management

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Summary
Shut up, stop whining and get a life! We are what we want to be, or we would change it. Listening to Larry is like listening to your parents. He cuts through all the stuff and gets right to the common sense core of it all. The difference is that he is one of the most entertaining speakers you will ever listen to.

Surviving Info Overload

Author: Jeff Davidson   Category: Business Management

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Summary
Too much e-mail, a constant stack of paperwork, or a weighty workload. Do these things plague you and diminish your enjoyment of life? If so, go from “glut” to “gain!” Learn how to become your own information highway for maximum gain, and keep the massive amount of information you receive each day at a manageable level so you can spend more time doing the things you enjoy doing.

System Selling - Giving The Customer What They Want

Author: Tom Piscitelli   Category: Sales

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Summary
From Tom Piscitelli standpoint sales is quite simple. Tom sells himself, sells his company and then finds out what the customer really wants to buy. By listening to this presentation you will gain additional insight into Tom’s simple sales method, that works!

Systems = Success

Author: Tom Grandy   Category: Business Management

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Summary
Have you ever thought about what makes franchises different from your company? In one word it’s “systems”. Every area of their operation is studied, perfected and turned into a documented system. Once systems are in place the company runs really well without the company owner having to be involved in the day to day operation. When you listen to this presentation you will come to a life changing realization. With a little effort your company can become just as systematized as a national franchise!

Tapping Into Your Teams Talents

Author: Diane Bogino   Category: Motivating Employees

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Summary
Few companies realize the specific talents of the employees they already employ. Tapping into your teams talents will produce a more stable workforce and increase productivity while raising the bottom line profitability of the company. This presentation is designed to help the listener develop an effective Talent Management Program.

Tax Tips Your Accountant Never Told You About

Author: Tom Grandy   Category: Business Management

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Summary
This presentation describes over a dozen tax tips your accountant should have told you about….but probably didn’t. These tax tips have the potential of saving you thousands upon thousands of dollars each year!

Techs, Techs, Where Are The Techs?

Author: Ron Abremski   Category: Hiring Technicians

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Summary
If there is one consistent complaint of trades company owners across the country, it is their inability to find, hire and retain qualified technicians. Ron will share the secrets of what has worked for him over the years.

Telemarketing for Results!

Author: Dailia Adams   Category: Marketing/Advertising

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Summary
Talking to potential customers on the phone is a given if you are in any kind of business. To get results through telemarketing, however, you need a plan. Believe it or not, 60% of all sales are made on the fifth call, which means two things. You must have a plan and you must be persistent. So you are probably thinking, “Ok, I need to call prospects, move effectively through the screener and state my case positively and with professionalism.” The problem however, is how do I do that? Well that is what the presentation is all about.

Tell Your Story Dont Assume The Customer Knows

Author: Bill Kinnard   Category: Marketing/Advertising

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Summary
Customers in today’s world can go to Google and within seconds have every trades company in the area on their phone. What makes your company different? The difference is letting the customer know who you really are in terms of your philosophy and culture. Put another way; make sure every employee, including your technicians, is able to “Tell the company story”.

Ten Critial Steps For Succession Planning

Author: Gene Heacock   Category: Business Management

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Summary
Succession planning is a lot like running a relay race. All team members may be excellent runners but it’s “how” the baton is passed from one individual to the next that determines who wins the race. Successfully passing the baton, or business, to the next person requires a huge amount of planning and preparation

Ten Sources of Free or Cheap Marketing

Author: Debbie Sardone   Category: Marketing/Advertising

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Summary
If your total marketing program is yellow pages, it’s time for a change. This program will overview ten sources of free, or at least cheap, marketing that every company can utilize……for very little time or money!

Ten Strategies To Create Great Customer Experiences

Author: Beth Dobkin   Category: Customer Service

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Summary
Short Summary: The way customers perceive your company is an important factor in your long term success. Creating consistent and memorable experiences is the key that opens the door to customer perception; their reality. In this session we will identify the ten best strategies to great customer experiences.

Ten Ways To Advertise For Little Or No Money

Author: Joe Lowe   Category: Marketing/Advertising

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Summary
Advertising does work but it costs money. Joe will talk about ten ways you can advertise that will cost you little or no money.

The ABC's Of Borrowing Money

Author: George Dawson   Category: Banking Relationships

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Summary
George Dawson will walk you through the ABC's of what to do, and what not to do, during the process of making a loan application. Some of these tips may make the difference in your securing a loan…..or not!

The ABC's of Flat Rate Pricing

Author: Tom Grandy   Category: Flat Rate Pricing

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Summary
Flat rate pricing is going to become the standard of the trades industry….period. It is not a matter of “if” it will happen but rather “when” it will happen. This overview by Tom Grandy will cover the pro and cons of going to flat rate pricing. This presentation will provide enough information to help you make an educated decision whether to move forward with flat rate pricing……or not!

The Check Is NOT In The Mail

Author: Leonard Sklar   Category: Collections

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Summary
Leonard’s company presented over 600 seminars a year on collections. If it has been used as an excuse, Leonard has heard it. This is one of those “must listen to” presentations. If you have a problem with collections, and who doesn’t, you need to listen to this presentation!

The Encore Effect

Author: Mark Sanborn   Category: Motivating Employees

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Summary
Are you an encore performer? Do others want more of your time and/or wish to learn from you? We don’t want to be considered the best at what we do. We want to be considered the “only” person that can do what we do! Encore performers have their own PDA (Performance Development Agenda). It means we are very purposeful in getting better at what we do. The three goals for our PDA are to become a more remarkable performer, become a more remarkable person, and to help others become more remarkable in their performances and their lives.

The Essence of Personal Motivation

Author: Phillip  Van Hooser   Category: Motivating Employees

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Summary
Phil is going to offer some insight into what motivates people and how that information can best be used to run your company at top efficiency.

The Five Core Principles of the E-Myth Philosophy

Author: Bob Clements   Category: Business Management

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Summary
There are two (2) classic books by Michael Gerber that are “must reads”. They are The E-Myth and The E-Myth Revisited. This presentation by Robert Clements will focus on the five core principles of the E-Myth philosophy. This program will help you, as a small business owner, to begin to focus on where you are going and how you are going to get there.

The Five Footprints To Success

Author: Pat Johns   Category: Business Management

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Summary
People’s lives change when they “choose” to do difficult things, things they have never attempted to do before. This month’s presentation is actually an interview with Pat Johns, an individual who has chosen to do things most others would only think about doing. From his worldwide adventures he has learned five (5) footprints of success.

The Missing Link To Customer Service

Author: Steve Boyd   Category: Customer Service

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Summary
We have all heard a lot of presentations on customer service. However, Steve thinks there is a missing link that is often forgotten in the process. That missing link is listening. If you want your customer service to soar then you might want to pick a few listening tips from Steve.

The One Minute Negotiator

Author: Generic User   Category: Negotiating

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Summary
Everything is price focused today. When customers talk price we need to talk value. Once you determine your DPO (Desired Productive Outcome) it is simply a matter of negotiation. This month’s presenter is Don Hutson, author of the #1 New York Times best seller The One Minute Negotiator. If you want to learn to negotiate, the shortest path is to learn from the best.

The Power of Positive Confrontation

Author: Barbara Pachter   Category: Management Skills

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Summary
Confrontation with others is always difficult. However, confronting without the proper skills nearly always ends in disaster. Confronting aggressively can, and usually will, destroy relationships. This program provides ten (10) simple steps for successful confrontation.

The Pros & Cons of Building Your Own Building

Author: Paul Nebrasky   Category: Business Management

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Summary
Over the past 13 years Paul’s company has grown from one employee to 23. As you might have guessed, he needed more space to accommodate his growth. Paul decided to build his own building. He is about to share (contractor to contractor) all the pros and cons of doing so. It you are thinking about building your own building you need to listen to this presentation first!

The Pros and Cons Of Radio Advertising

Author: Joe Lowe   Category: Marketing/Advertising

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Summary
Education is a valuable asset and this presentation will arm you with enough good information to make your own decisions concerning the use of radio advertising.

The Right Collection Agency Will Collect Your Money W/O Stealing

Author: Leonard Sklar   Category: Collections

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Summary
When the words “Collection’s Agency” are mentioned most companies immediately think of someone charging a huge amount of money to collect their hard earned dollars. What if one of the top experts in the field of collections could share with you a way to collect your money without it costing an arm and a leg? Good collections’ agencies do a great job at a reasonable price. Leonard’s presentation will make you money!

The Ten Commandments of Customer Service

Author: Mark Sanborn   Category: Customer Service

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Summary
Mark’s live audience is made up of Merry Maid franchisees that are eager to improve in the area of customer service. The principles that are discussed transcend the trades industry and will work for anyone who has a business. You are about to pick up some great tips on customer service from one of the best speakers in the industry today.

The Two Step Process For Getting New Clients From Your Most Profitable Zip Codes

Author: Brian Kraff   Category: Marketing/Advertising

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Summary
We all want profitable customers which are often those within specific geographic areas. This presentation will step the listener through the process of generating new clients from the most profitable zip codes within your market area utilizing banner ads on the Weather App, Facebook and sight and search retargeting. To keep it interesting, this presentation will be in the format of a discussion amongst Market Hardware staff members.

The Unfiltered Truth About Business

Author: Larry Winget   Category: Business Management

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Summary
Remember the story about hitting the mule with the 2x4 to get his attention? Well sometimes it’s good to simply cut through all the fluff and look at the foundation of what we do. That is just what Larry Winget does. This straight forward presentation goes right to the heart of what it takes to run a successful business.

The Unfiltered Truth About Customer Service

Author: Larry Winget   Category: Customer Service

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Summary
Customer service is not rocket science. It all boils down to two things. Be nice to the customer and treat them with respect. Once again Larry Winget offers a whole lot of common sense on a topic that most make much too difficult. The principles are simple and Larry presents them in a very entertaining way.

The Unfiltered Truth about Goal Setting

Author: Larry Winget   Category: Business Management

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Summary
You will never achieve a goal you didn’t set. Believe it or not less than 3% of the people in our society set specific goals for their lives, which explains why the other 97% are wondering why things are not changing for the better. This program will lay out the specifics of how to set, and achieve, your desired goals.

The Unfiltered Truth About Money

Author: Larry Winget   Category: Business Management

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Summary
The average 50 year old in this country has $2,500 in savings! Why? Very few people know how to handle money. This presentation is an eye-opener. Picture yourself with money problems and your dad just sat you down for a heart-to-heart talk. That is what Larry is about to do…but he is much more straightforward than your dad would be. If you want to know the unfiltered truth about money, you are listening to the right program.

The Unfiltered Truth About Solving Problems

Author: Larry Winget   Category: Management Skills

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Summary
Short Summary: Your ability to solve problems will determine how happy and successful you will be. Larry’s “no fluff” approach to everything is both refreshing and entertaining. If you want to hear some straight talk about how to solve problems this presentation is for you.

The Value of Trust in the Marketplace

Author: Bruce Lee   Category: Sales

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Summary
When trust is present between the company and the consumer, sales will be a lot easier, your reputation will soar and you will be “the” service provider of choice. A company that has trust will generate twenty percent higher revenue and significantly higher net profits.

The Why and How of Maintenance Agreements

Author: Bob Peters   Category: Service Agreements

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Summary
Maintenance agreements are the silver bullet when it comes to creating a very profitable service department. Maintenance agreements tie the customer into your company for life, produce additional service work throughout the year, and nearly guarantees that your company will be chosen when it comes time to replace the customer’s equipment.

The Ya Gotta’s For Success

Author: Larry Winget   Category: Business Management

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Summary
Larry Winget has experienced both incredible business success and total business failure. He is living proof that your business can fail but you can always pick yourself up and try again. This presentation will show you some very important principles for success in your business.

Things To Think About When It Comes To Family Succession Planning

Author: Ron Collier   Category: Business Management

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Summary
Many business owners intend, or at least hope, to have family members succeed them when it comes time to sell the company. These same company owners seldom give much thought as to how that will take place. Ron raises questions the current ownership needs to consider before passing the business onto family members.

Three Business Circles

Author: Gordon Oberg   Category: Business Management

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Summary
Several business owners were asked what was most important to them. Their answers were converting calls to cash, tightening up the ship, and new business opportunities. Guess what? That is what Gordon is going to cover in this presentation.

Three Keys to Effective Selling

Author: Monte Lewis   Category: Sales

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Summary
We all make our livings selling something to someone. It is not a matter of whether you sell or not, it is only a matter of how good you are at it. All sales success is based on the three basic principles that are covered in this presentation.

Three Profit Killers In Your Service Department

Author: Bob Cook   Category: Business Management

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Summary
Bob will be discussing the nitty gritty numbers that will kill profits in your service department. The presentation will discuss under-billing, non-billable time and maintenance service agreement performance. These numbers can make, or break, your service department!

Time Management for Entrepreneurs

Author: Jeff Davidson   Category: Business Management

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Summary
Better time management leads to less stress and a more productive workday. There are massive amounts of information facing every entrepreneur today. The time management tools of the past simply don’t apply. This presentation will cover five new ways to better manage your time…..in today’s environment!

Time Management Made Easy

Author: Don Kardux   Category: Management Skills

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Summary
Time is one of those things we all have, but most do a poor job of managing. Don has developed a number of very specific tools that are simple, practical and very much real world to help you better manage your time. They may sound “too simple to work” but guess what, they work. Give these simple, but practical, ideas a try. They might just save you some time!

Top 21 Reasons For Business Failure!

Author: Brandon Jacobs   Category: Business Management

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Summary
Did you ever wonder why businesses fail? If so, check out Bandon’s checklist of 21 reasons businesses fail. This presentation might just help you avoid future problems by identifying weak areas while they are relatively insignificant.

Twelve Questions You Must Ask Your Accountant

Author: Tom Shay   Category: Business Management

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Summary
Does it seem like your accountant speaks a different language? If so, you need to be sure to ask your current accountant the twelve questions within this presentation. If he, or she, can answer them in a language you can understand - great! If not, it’s time to look for a new accountant.

Twelve Sales Mistakes by Techs and How To Avoid Them

Author: Kenny Chapman   Category: Techs Sales

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Summary
Short Description of the Presentation: This presentation will focus on sales mistakes technicians make. However, the reality is that the same twelve mistakes can be applied to anyone in sales, at any level. Get ready to listen to some really practical suggestions that will increase your sales.

Understanding The Balance Sheet

Author: Rebecca Schwartz   Category: Managing Money

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Summary
Short Summary: Has it ever occurred to you why the bank turned down your loan? Much of a bank’s decision making process is based on information they obtained from your Balance Sheet. The Balance Sheet reflects the overall health of your company; therefore the owner needs to fully understand all the numbers on their Balance Sheet which is what this presentation is all about.

Unlimited Referrals

Author: Generic User   Category: Marketing/Advertising

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Summary
Referrals are gold! There is no better reference than one produced by one of your current customers. The close rate for leads created through customer referrals is higher than any other lead source. David is going to share about a program he has developed called “Unlimited Referrals.

Upgrade! Proven Strategies for Dramatically Increasing Personal Success

Author: Mark Sanborn   Category: Business Management

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Summary
If you every wondered what it takes to be successful, wonder no more! Mark, one the top professional speakers in the country, is about to share a specific strategy that will dramatically increase your personal and professional success.

Using Computers To Close More Sales

Author: Generic User   Category: Computers

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Summary
David has found seemingly unlimited ways of utilizing computer technology to help close more sales. David not only works in the family business, but he also shares his experiences with contractors across the country.

Using Direct Mail Effectively

Author: Jim Booth   Category: Direct Mail

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Summary
Jim will begin with a brief overview of how to develop an effective marketing plan. Step two will involve how to create a direct mailing program within that plan.

Using Information as an Asset

Author: Marc Blanchard   Category: Business Management

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Summary
After oxygen, water and food, information is the most important asset we can possess. The IT revolution was not about the how fast, small or flexible the technology was, it was about how much information it could provide. Using information as an asset can increase a company’s bottom line profit through creating an accessible company knowledge base.

Web Marketing Secrets

Author: Brian Kraff   Category: Marketing/Advertising

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Summary
Web marketing is the “buzz word” of today and guess what…it will be tomorrow as well. Nearly every business has a website and everyone is trying to learn how to be placed first on the Google or Yahoo list. This presentation will provide answers to many of your web marketing questions. Brian will also share some seldom known “secrets” that can move you up the Google/Yahoo list! If you have a website, this is a must listen to presentation.

What do you really need to know to run a Profitable Business?

Author: Tom Grandy   Category: Business Management

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Summary
It’s really not all that hard to run a profitable business, however the owner must understand a few “foundational principles”. Tom Grandy is going to share what he calls the basics of what it takes to run a very successful company.

When Is The Right Time To Install Fully Integrated Software

Author: Gordon Oberg   Category: Computers

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Summary
The question of when, and how much, to computerize your business comes up over and over again as a company grows. Should you put in a fully integrated system when you are doing $250,000; $500,000 or a million in sales? When is the best time and what will it cost? Gordon will answer these questions and more.

Where did All the Money Go?

Author: Ellen Rohr   Category: Managing Money

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Summary
Who really understands their financial statement? Here is a question many company owners ask themselves on a daily basis. The question is “Where did all the money go?” Ellen Rohr is going address that question by helping us understand the hidden answers that our financial statements can reveal. Once understood…profits will soar!

Who's Minding The Store Internal Controls To Reduce Theft

Author: Michael Bohnic   Category: Managing Money

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Summary
Is cash missing, inventory items disappearing and/or parts vanishing from your trucks? According to the Report to the Nations publication the average company loses 5% of its revenue to fraud and theft each year. This presentation will discuss internal systems and controls that will reduce the company’s loss.

Why Business Best Practices Are Important

Author: Mike Farias   Category: Business Management

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Summary
This program is designed to make the listener fully aware of the need for “best practices” within the business side of their company. Best practices involve equipment, experience and education. All three must come together to form what is known as best practices.

Why Business Training is Important From the Distributors Perspective

Author: Generic User   Category: Business Management

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Summary
Distributors are small businesses just like your company. Have you ever thought about why your distributor offers business training classes or why your distributor continues to encourage you to attend every business training class that’s offered? This presentation reveals that hidden truth.

Why Customers Hate Your Website

Author: Lorraine Ball   Category: Marketing/Advertising

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Summary
No one deliberately designs a website to turn off their customers but it happens. This presentation will share dozens of “check points” to be sure your customer loves your website. Today’s website is often the customer’s first impression of your company so make it a good one.

Why Should The Customer Buy From You?

Author: Don Schenk   Category: Marketing/Advertising

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Summary
Every company needs to understand what their “unique selling proposition” is. Once your USP is recognized it’s time to market it to your customers. This presentation will help you recognize your UPS and how to market it to your current customer base as well as potential customers.

Why Your Business Needs Training And Where To Get It

Author: Dailia Adams   Category: Business Management

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Summary
Technical training isn’t enough. Everyone in your organization, from the CSR to sales team, needs training. Why? The world of business is changing daily. No one can keep up with it all by themselves. This presentation will cover why training is important and more importantly, where to find it.

Willies Way - 6 Secrets for Wooing, Wowing, and Winning Customer

Author: Phillip  Van Hooser   Category: Customer Service

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Summary
Phil will provide “Six Ways of Wooing, Wowing and Winning Customers and Their Loyalty” through the illustration of a real guy named Willie. Willie is not your usual taxi driver – he cares for his customers. This presentation will clearly show the importance of outstanding customer service.

Win - Win With Employees

Author: Bob Daniels   Category: Business Management

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Summary
Employees are the backbone of any company. Engage each and every employee and you will have a winner. Bob is going to share some simple, yet profound, ways of rewarding employees for a job well done.

Win-Win Negotiating

Author: Roger Dawson   Category: Negotiating

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Summary
All of us negotiate every day. This presentation will provide the opportunity to pick up negotiating tips from one of the top trainers in the world. Remember to listen closely! It may just make a significant difference in your bottom line.

Working with Generation Y

Author: Bruce Lee   Category: Motivating Employees

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Summary
Generation Y is your new employee. These people were born between 1981 and 1989 and they currently make up 20% of the workforce…but its growing. Yes, they are different from past generations so it is critical to know what matters to them and what motivates them. Every employee is different but each is also part of a unique generation that has its own value system, work ethic, and expectations. This presentation will help you better understand the employees you are currently hiring, and will be hiring, for many years to come. If you are going to hire, train, and retain these employees you need to know where they are coming from. Bruce Lee does an outstanding job of helping each of us, as business owners; understand who this generation is and how to effectively work with them.

You Dont Have To Have A Title To Be A Leader

Author: Mark Sanborn   Category: Motivating Employees

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Summary
Real leaders lead when the opportunity arises whether they have a title or not. A true leader will increase ROI (Relationships, Outcomes and Improvements). Mark will share six short stories that have real practical value and six qualities he believes true leaders possess.

You Know How To Market Do You Know How To Close The Sale

Author: Debbie Sardone   Category: Sales

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Summary
It’s amazing how many business owners know how to market their products and services but don’t know how to close the sale. This presentation will offer dozens of “practical” suggestions on how to close more sales, more consistently, for higher profits.

You Need To Know The Differences in Service and Retail

Author: Steve Toburen   Category: Customer Service

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Summary
There are huge differences between retail stores and the home front environment. If you understand the differences you will make money. If you fail to understand the differences it will be a rough road ahead which might just involve going out of business!

Your 3 Keys To Greater Profits

Author: Marilyn Ross   Category: Business Management

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Summary
Tom and Marilyn Ross help companies develop individualized shoestring promotional campaigns - that get results! They will share with us the three keys to greater profits - image building, publicity, and promotion.

Your Service Department Is Losing Money - Flat-Rate Pricing

Author: Bill Ligon   Category: Flat Rate Pricing

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Summary
Bill Ligon will be sharing two startling facts. The first is that most service departments are losing money. The second fact is that the only real way to charge what you really need to charge is by switching to flat rate pricing.