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100% Customer Satisfaction
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Roger Peugeot
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Category: Customer Service
Summary
100% customer satisfaction really is possible. Step one is to build enough money into your overhead (and therefore into your pricing) to cover this cost of doing business. Roger designed this program for his company….and it works! Give a listen to Roger as he shares his real life experience when it comes to satisfying 100% of his customers.
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101 Five Star Profit Building Tips From Actual Contractors
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Jim Olsztynski
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Category: Business Management
Summary
You are about to listen in on Jim’s session at the National
PHCC Convention with actual contractors in attendance. Jim gives out cash awards to contractors across the nation, who present innovative ways to cut costs and/or increase sales and profits. He will be summarizing 101 of those ideas. Hang onto your hat….here we go!
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15 Key Performance Indicators To Track For The Service Department
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Tom Grandy
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Category: Business Management
Summary
You will never hit a goal that wasn’t set, however the reverse is also true. Setting specific goals for your techs, and measuring their performance against those goals, will dramatically increase productivity and profitability. Tom is going to share 15 Key Performance Indicators every service tech should be measured against. When your techs hit these goals you will be profitable in your service department.
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15 Things All Successful Companies Have In Common
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Tom Grandy
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Category: Business Management
Summary
Have you ever looked at other, seemingly profitable, companies and asked yourself; “I wonder what they are doing that we are not?” If so, you are about to find out. This presentation will highlight the fifteen areas that every successful company has totally under control. Apply them to your company and guess what? You can be profitable too!
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2001: A Technology Odyssey
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Category: Computers
Summary
Today’s technology has the ability to totally transform the way we do business. If we are willing to “think outside the box” the end result can be happier customers, smoother operations and increased profits.
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31 Ideas For Improving Customer Relations
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Larry Winget
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Category: Customer Service
Summary
Larry Winget will share 31 things that you can do today to improve your companies customer relations.
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31 Principles for Becoming Better Leaders
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Larry Winget
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Category: Motivating Employees
Summary
Like it or not, everyone listening to this presentation is a leader. Well if you are a leader, why not learn to be the best you can be? Larry is about to present 31 principles towards becoming a more effective leader.
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31 Principles For Making More Sales
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Larry Winget
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Category: Sales
Summary
If you are like most companies you would love to increase
your sales….. but you have no idea how to do it. Now you have some direction. Larry is going to share his “31 Principles for Making More Sales.”
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50 Places To Find Techs Right Now!
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Jim Booth
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Category: Hiring Technicians
Summary
Contractors across the country, in all the trades, are saying the same thing. "We have more work than we can handle. The major factor limiting our growth is our ability to find quality techs.” This presentation may not solve all your problems but it will give you at least fifty (50) more places to find those needed techs.
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A Presentation Manual is Priceless
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Jim Hinshaw
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Category: Sales
Summary
Jim has taught many companies across the country the proper methods of selling, based on relationships. Jim will be sharing with us one of the key elements of the process – how to properly use a presentation manual. In fact, Jim is going to walk the listener through the step-by-step process of how to create a very effective presentation manual for your company.
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Are Your Techs Bringing In The Money They Should?
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Bill Kinnard
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Category: Business Management
Summary
Service should be the most profitable department within your Company, but it usually is not. Why? Few company owners and/or service managers set goals for their techs and then measure their productivity against those goals. Bill will be sharing a couple Key Performance Indicators that every owner and /or service manager needs to be tracking to properly evaluate the performance of each technician.
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Be The Brand
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Russ Evans
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Category: Marketing/Advertising
Summary
Are you ready for a fresh look at marketing? Russ is known for his unique approach to marketing. His whole direction involves making YOU the brand, not what equipment or product you carry. You are going to enjoy this fresh look at marketing your company.
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Becoming The Local Expert Using Talk Radio
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Joe Lowe
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Category: Marketing/Advertising
Summary
Joe is a lifelong radio announcer that has interviewed countless company owners over the past 30+ years. One of the most effective ways Joe has found to promote a company is for the owner to do a routine question/answer “Ask the Expert” session each week on the radio. Once you listen to Joe’s presentation on “talk radio” this form of marketing may just move near the top of your marketing priority list.
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Blueprint for Successful Networking
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Barry McCoy
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Category: Marketing/Advertising
Summary
Building relationships with other high quality companies promotes your services and increases your credibility. Networking partners do not need to be resold again and again and your network of partners establishes your company as a “professional” throughout your area. By the way did I mention that the networking process also increases your sales and profits!
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Cardinal Sins of Leadership
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Phillip Van Hooser
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Category: Motivating Employees
Summary
Have you every listened to, or watched, someone that you considered a real leader. Then weeks, months or years later you see them in a different light. During this presentation Phil is going to outline some of the major mistakes leaders often make….ones each of us must try to avoid.
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Cash Flow and Cash Flow Budgeting
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Tom Grandy
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Category: Business Management
Summary
A company can be priced absolutely perfectly….. and still go out of business because of cash flow problems. Improper labor pricing is the number one killer of small businesses in this country but the second biggest problem is cash flow. This presentation will walk you through the step-by-step process of developing a month-by-month, department-by-department cash flow budget. If you want to learn how to create a budget for your company, this presentation will be a huge help.
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Choices That Make Good People Great
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Dottie Gandy
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Category: Motivating Employees
Summary
Dottie is speaking on the topic of “choices”. After listening to Dottie you will fully realize how important every decision you make really is.
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Coaching and Retaining Your Talent
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Bruce Lee
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Category: Motivating Employees
Summary
When employees work at peak performance it affects the bottom line in a very positive way. The key is knowing how to properly coach team members who will in turn increase efficiency and reduce turnover. Coaching is helping others to develop insights and actions to understand mutually understood goals. Learn how coaches can help their employees identify development and grow their present and potential strengths.
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Coaching and Retaining Your Talent
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Bruce Lee
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Category: Motivating Employees
Summary
When employees work at peak performance it affects the bottom line in a very positive way. The key is knowing how to properly coach team members who will in turn increase efficiency and reduce turnover. Coaching is helping others to develop insights and actions to understand mutually understood goals. Learn how coaches can help their employees identify development and grow their present and potential strengths.
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Coaching for Performance Improvement
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Diane Bogino
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Category: Business Management
Summary
Do you have any employees that are underperforming? Disengaged employees are one of the biggest concerns facing management today. How do you “fix” the problem? One way is through coaching….but few really know how to coach. The good news is that this presentation will provide the foundation stones needed in order to effectively coach your employees to their next level of productivity.
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Coloring Outside The Lines
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Jeff Tobe
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Category: Business Management
Summary
Think outside the box. We have all heard it but there is a problem, no one ever tells us “how” to do it. Jeff invests a huge amount of his time teaching company owners how to color outside the lines. If you are ready for some fresh thinking you will enjoy listening to Jeff.
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Commanche Marketing
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Matt Michel
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Category: Marketing/Advertising
Summary
There is no better marketer than Matt Michel. Matt is recognized as the “marketing guru of the industry”. His presentation will inspire you to try some new things, perhaps for the first time. Matt is going to share a variety unique marketing ideas that will help your company continuously move towards profitable growth.
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Contractor Personality Types Part 1
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Roger Dawson
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Category: Negotiating
Summary
This is Part 1 of a two part series. Roger Dawson will describe the (4) four types of personalities most contractors possess. During his presentation he will help each of us determine which group we would belong in and how to overcome the weaknesses we find.
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Contractor Personality Types Part 2
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Roger Dawson
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Category: Negotiating
Summary
During Part 2 of this series Roger will give us some very positive suggestions on how to make our personalities work more effectively when it comes to dealing with both customers and individuals.
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Contractors Tactics and Counter Tactics
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Roger Dawson
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Category: Negotiating
Summary
Everyone eventually finds themselves in a position of negotiating. Roger is going to share another portion of his nationally acclaimed series on negotiating, this time covering tactics and counter tactics.
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Creating a Winning Bean Team
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Ellen Rohr
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Category: Mangaing Money
Summary
Every owner must become aware of their “Known Financial Position” (KFP) in order to identify strengths and weaknesses and to know if you’re pricing is correct. Ellen will take you through the process of creating a “winning bean team” that will provide accurate information in an understandable way.
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Creating Employee Incentive Programs
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Jim Booth
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Category: Motivating Employees
Summary
Today’s employee is not like those of the past year. In order to get most employees to do their best, at least in today’s world, usually requires some sort of an incentive program. Jim will share about some of the great employee incentive programs he has seen, and has helped to develop.
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Customer Complaints - Making Lemonade Out Of Lemons
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Jim Olsztynski
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Category: Customer Service
Summary
Jim has drawn from his many files on customer complaints. He will share some valuable information concerning the 4% of unsatisfied customers who take the time to contact your company. Complaints are not bad ….. if you grow from them. It’s time to turn lemons into lemonade!
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Customer Response Cards - No Longer An Option But A Necessity
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Mike Hajduk
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Category: Customer Service
Summary
If you are going to be successful in today’s business world you had better fully understand how your customer sees your company….from their perspective. Mike is going to give you an outline of how to design a very effective customer response card that will provide the information you need to take your company to the next level.
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Danger - Trouble Ahead!
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Tom Grandy
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Category: Business Management
Summary
Tom has seen companies come and companies go and he has also watched companies ignore many of the “danger” signs along the road to going out of business. Check out these points of danger to be sure your company is not heading down the wrong
path….without your knowing it.
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Developing A Business Plan For PROFITABLE Growth
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Scott Leverenz
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Category: Business Management
Summary
Profitable growth in a company is the result of careful planning. The development of a detailed business plan enabled both of Scott’s companies to not only grow, as planned, but to become very Profitable. Listen up, there are lots of things to learn from Scott about the value of developing a detailed business plan.
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Developing A Line Of Credit With your Bank
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George Dawson
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Category: Banking Relationships
Summary
It doesn’t matter if you are a one man operation or a multi-million dollar company; you need to have a line of credit set up. A line of credit is to be used for short term borrowing against receivables. During this presentation Mr. Dawson is going to draw from years of banking relationships to provide some pointers in terms of how to prepare for that initial critical meeting with your banker.
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Developing Customer Cheerleaders
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Steve Toburen
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Category: Customer Service
Summary
When it comes to developing customer cheerleaders, the first three minutes of the service call is critical. This presentation covers dozens of practical tips your techs can use to dazzle your customers, therefore creating customer cheerleaders.
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Do You Really Want To Sell Your Business?
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Chancey Walker
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Category: Selling Your Business
Summary
Do you “really” want to sell your business? That is a very good question. Selling your business has a huge impact on your life. There are several things that need to be considered BEFORE you sell you company. During this presentation Chancey will share some helpful insights to consider as you contemplate selling your company. Chancey has been through this process himself so let’s listen to him and perhaps shorten our learning curve a bit.
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Doing Business In A Small Community
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Jim Brown
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Category: Business Management
Summary
This program is designed for the entrepreneur who is doing the job, living the job, and loving the job. When it comes to the service business of service, it’s important to make customer feel great while generating a reasonable profit for yourself and your company. The end of the presentation has some wonderful suggestions on how to run a very profitable service department.
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Double Sales by Cutting Your Market in Half
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Lorraine Ball
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Category: Marketing/Advertising
Summary
We all want more customers and sales. We also realize that much of that growth will come through marketing – but what works? Loraine has a tried and true system that worked for her as well as her clients. Bottom line – only market to real potential customers, not the world. Find out who your REAL customers are and market to them……a lot!
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Earning The Right To Be Heard
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Phillip Van Hooser
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Category: Management Skills
Summary
We tend to assume that when we speak, people listen. That is not true. Each of us needs to earn the right to be heard. Phil’s presentation will teach you what needs to be done to earn that right while talking to an employee, a customer or a friend.
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Effective Collections Techniques - Part 1
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Tim Paulsen
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Category: Collections
Summary
Tim will be talking about collections standards; collection letters and some of the typical excuses we have all heard before
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Effective Collections Techniques - Part 2
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Tim Paulsen
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Category: Collections
Summary
Tim will cover the proper use of the telephone, the obscene collections caller and some very effective negotiating tips that you can put right to work.
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Eight Things we can Learn from Joe the Plumber
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Tom Grandy
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Category: Business Management
Summary
Distributors are small businesses just like your company. Have you ever thought about why your distributor offers business training classes or why your distributor continues to encourage you to attend every business training class that’s offered? This presentation reveals that hidden truth.
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Employees Want To Work For A Company - Not YOU
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Bob Daniels
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Category: Motivating Employees
Summary
Employees want to work for a company, not YOU. They don’t want to be your assistant thus feeling like they are working hard to make you rich. Employees want to feel like they are part of a team, a company team. Team members work together towards a common goal that benefits everyone.
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EntreLeadership Defined
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Dave Ramsey
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Category: Business Management
Summary
Leadership is one thing and entrepreneurship is another. Both have strong qualities but the best organizations are led by individuals that are EntreLeaders. An Entreleader is one who leads a cause to grow and prosper, which is what this presentation is all about. You are about to hear the opening session of Dave Ramsey’s 7-day EntreLeadership Conference. There is a wealth of information in this presentation.
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Exit Stage Right - Preparing to Sell Your Company
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Brandon Jacobs
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Category: Selling Your Business
Summary
Every company owner wants to eventually sell their business. Perhaps it will be to a family member, employee, an outside individual or firm. The question is not whether you will want to sell the business, the question is “Does your company have enough value to actually attract a real buyer?” The process of building value and preparing for the selling journey begins today!
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Finding And Hiring Quality Technicians
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Jim Booth
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Category: Hiring Technicians
Summary
We all need new employees from time to time but where should we look? The task seems daunting at times. During this presentation Jim Booth will share dozens of practical suggestions on how to simplify the process of finding and hiring quality technicians.
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Finding Business In Your Business Card File
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Lorraine Ball
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Category: Marketing/Advertising
Summary
Lorraine is going to present some truly unique, yet simple and inexpensive, ideas on how to find business in your business card file.
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Flat Rate Pricing - Is It Right For You?
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Gary Mears
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Category: Flat Rate Pricing
Summary
Gary Mears is well qualified to give you an overview of flat rate pricing. If you are not already on a flat rate pricing, listen carefully…..it might just be right for your company. If you are on a flat rate system you just might pick up a few tips on how to use it more effectively.
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Focus on Relationships for Stronger Marketing
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Chris Pine
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Category: Marketing/Advertising
Summary
Chris has firsthand knowledge of how relationships play a major role when it comes to marketing your company. In this presentation Chris will share his thoughts on how to market for success based on relationships.
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Fred Factor
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Mark Sanborn
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Category: Customer Service
Summary
Mark is one of the foremost speakers in the nation on Customer Service. He not only has great material, he is very entertaining to listen to. Mark is going to share the real life story about his mailman, named Fred. As Mark tells the story you will begin to grasp the essence of the positive affects on your customer base when it comes to providing outstanding customer service.
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Freedom From Fear
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Mark Matteson
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Category: Motivating Employees
Summary
Mark has written a book entitled “Freedom from Fear” from which he will share excerpts. The book is about a man named Len who possess a great deal of practical advice about life in general. You, and several hundred people who Len has helped in countless ways, are attending Len’s funeral One by one they share their testimony of their unique relationship with Len and how he impacted their lives. This presentation will provide some outstanding life applications.
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Good Ads - Bad Ads
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Adams Hudson
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Category: Marketing/Advertising
Summary
Yes, there are good ads and there are bad ads. Adams Hudson is going to share with you some of his richest marketing secrets for the Home Services Industry. Adams wants to help you focus on how to outperform more costly marketing methods while encouraging repeat sales and customer referrals.
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High Performance Marketing
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Adams Hudson
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Category: Marketing/Advertising
Summary
Would you like to listen to a presentation on marketing that really does make a difference? If so, Adams is about to share a message that can literally improve every aspect of your marketing. Adams Hudson is about to teach you the right ways to market your company For less money, with less trouble and in less time than you ever dreamed possible.
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Hiring The Right Person For The Right Job
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Bill Kinnard
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Category: Business Management
Summary
Bill Kinnard provides insight and direction on how to hire the right employees for the right positions using personal profile testing. Bill has been a licensed provider of profile testing for many years and will share on how proper testing can significantly improve the hiring practices of your company.
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How Much Money Do You Deserve - Understanding the Basics of the Finanical Statement
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Ellen Rohr
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Category: Mangaing Money
Summary
Have you ever taken the time to determine what you’re really worth? Now is your chance. Ellen Rohr is about to walk you through an exercise to find out what you are really worth. Get a pencil and paper…this will be fun!
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How To Avoid Having That Difficult Conversation
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Ellen Rohr
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Category: Business Management
Summary
Push comes to shove and it’s finally time to have that face-to-face conversation with your employee telling them their work is unsatisfactory and it’s time to shape up or ship out. The objective of this presentation is to help you find ways to avoid ever having to have that kind of conversation in the first place.
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How To Be Successful In Life And Business
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Joe Ranck
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Category: Motivating Employees
Summary
Have set specific priorities for your life? Joe’s is going to share some practical Ideas of how to balance our priorities while being successful in life and business.
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How to Beat the Home Centers
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Bill Stiles
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Category: Sales
Summary
Dr. Stiles is going to draw from all his experience to share with us (very effectively) how we can BEAT, no not compete……, but BEAT the Home Centers!
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How To Become a Millionaire
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Leonard Sklar
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Category: Mangaing Money
Summary
We all want to create wealth…right? The problem is who do you listen to? What better person to talk with than someone who has done it. Len will give you many practical suggestions that have worked for him on how to invest. If you want to invest wisely, learn from someone who has done it.
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How To Create a Proffessional and Effective Sales Presentation
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Wayne Millen
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Category: Sales
Summary
There is selling and then there is effective selling. Wayne has been involved in in-home sales for the past 25 years. Don’t re-invent the wheel. Learn from one of the industries best. Get a pad a pencil, you are going to want to take notes.
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How To Create a Profitable Lead Generating Yellow Page Ad
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Adams Hudson
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Category: Yellow Pages
Summary
Most of us depend on the yellow pages for a significant amount of our sales. Adams says “It costs just as much to print a bad ad it does a good ad – so why not have a good ad!” Adams is going to share with us the ABC’s of how to write an effective yellow page ad in this presentation.
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How To Create An Effective and Affordable Customer Acquisition Program
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Russ Evans
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Category: Direct Mail
Summary
It’s time to throw all the old preconceived ideas you have out the window. Then you will be ready to receive a unique perspective on how to acquire new customers without it costing you an arm and a leg. You will love this fresh look at customer acquisition.
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How to Create Customer Cheerleaders with Flat Rate Pricing
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Tom Grandy
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Category: Flat Rate Pricing
Summary
This presentation is a real life experience Tom had when he visited Hawaii for a seminar presentation. This will provide food for thought in the area of how to better utilize your flat rate system. With a few minor changes you can move a happy customer up a notch to what we call “Customer Cheerleaders”.
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How To Increase Sales With The Two-Step Close
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Wayne Atkins
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Category: Sales
Summary
When it comes to sales, the perfect close may not exist. However, this presentation will provide some valuable information on what Wayne calls the “two step close”. If you will take time to integrate at least some of the ideas Wayne is sharing into your current closing procedures guess what might just happen? You may significantly increase your closing percentage while making more sales!
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How To Make Lots Of Money In The Do-It-Yourself Market
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Bob Dickinson
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Category: Marketing/Advertising
Summary
Do-It-Yourself Company’s strike fear in the heart of most trades contractors. Well fear no more. Bob Dickinson is going to teach us how to generate significant profits in the do-it-yourself market. You are going to enjoy this program.
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How To Pay Your Material Suppliers On Time
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Tom Grandy
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Category: Business Management
Summary
All contractors want to increase their profits. One way to do that is to pay your material suppliers on time so you can take advantage of the 1-3% discounts normally offered. This presentation will detail a process that involves getting job deposits and, more importantly, how to handle the money properly when it is received.
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How To Protect Your Business Assets
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Jay Mitton
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Category: Mangaing Money
Summary
This is Part 2 of the presentation by the same name. This
Presentation, like Part 1, is an excerpt from “Cover Your Assets: Lawsuit Protection”. The speaker provides vital information from Jay’s book that can protect your personal and business assets in ways you may not have even imagined.
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How to Protect your Personal Assets
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Jay Mitton
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Category: Mangaing Money
Summary
Like it or not your personal and business assets are at risk every day. The good news is that there are lots of things you can do, ahead of time, to protect yourself. Jay Mitton is a best-selling author of the book, “Cover Your Assets: Lawsuit Protection”, published by Random House, and the founder of The National Foundation for Tax Planning and Asset Protection. You will want to hear his presentation.
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How To Run A Very Profitable Service Department
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Bill Kinnard
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Category: Business Management
Summary
Bill Kinnard will share what it really takes to run a very profitable service department. This presentation has the ability to significantly increase your service department’s bottom line profitability.
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How to use Part Time Office Help Effectively
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Roger Fouche
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Category: Business Management
Summary
Roger is sharing an idea that has significantly increased his company’s bottom line profit. Roger began replacing his full time office staff with part-time people. The switch to part-time people in the office has increased moral, and productivity, while at the same time it has cut costs and increased his profit.
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How You Can Help Your Service Techs Make More Sales
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Charlie Greer
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Category: Techs Sales
Summary
If you are not familiar with Charlie Greer, you need to be. Charlie’s “Tech Daddy” series, as well as other programs he has developed, have helped technicians across the country make more sales month after month, year after year. If you want to help your techs make more sales be sure to put the information Charlie is about to share with you into practice.
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If You Don't Understand The Game All That's Important Is The Hotdog
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Pastor Steve DeNeff
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Category: Motivating Employees
Summary
The essence of the message is “Why are we doing what we are doing?” It is helpful to take time to simply reflect on why we are doing what we are doing. This presentation is both thought provoking and entertaining.
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In-Home Selling: 26 Ways to Properly Respond To Your Customers
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Wayne Millen
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Category: Sales
Summary
Well trained sales people make the sale….period! When it comes to making a quality presentation it is the highly trained sales person that ends up with the sale. Every potential customer asks lots of questions. Properly trainer sales people know how to answer these questions without skipping a beat. Wayne will discuss 26 of the most often asked questions coupled with the proper response to close the sale.
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Increase Your Closing Rate To 90% Without Working Any Harder
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Kerry Johnson
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Category: Sales
Summary
Would you like to increase your closing rate? Who wouldn’t? Kerry Johnson will share numerous practical ways to influence your customer to purchase more of your products and services.
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Integrity In The Workplace
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Pastor Steve DeNeff
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Category: Motivating Employees
Summary
Steve discusses the foundation stone of why we work. Looking back to ancient Rome, slaves looked like everyone else. They were educated, well trained and skilled workers who were protected from their evil masters. Today’s workers are a lot like the Roman slaves, and are often deprived of their dignity. Their production output belongs to, and is regulated by, their master (the company). To meet their basic needs, they must conform to the company’s ways and become like middle class America.
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Interviewing Outside Sales People
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Charlie Greer
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Category: Sales
Summary
As Charlie Greer will tell you on his presentation, if your
company is growing, and you are still in the field selling, it’s time for a change. Charlie will show you how to find and hire the top sales people in your area.
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Investment Options Made Easy
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Mark Whitehead
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Category: Mangaing Money
Summary
Mark is asking you to imagine that you have earned some extra money from your company sales and are faced with the question of “What do I do with it? Reflect on the money you have to invest, and listen to helpful suggestions from Mark.
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Is A Franchise Right For My Business
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Robert Tunmire
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Category: Business Management
Summary
Who better to talk on this subject than the CEO of one of the major franchise group in the country! The perception of most companies is that a joining a franchise means losing their name… giving up control…and paying very high franchise fees. Robert has over 30 years of experience in the franchise industry and is widely known for his ability to grow companies. Robert believes it takes continuous training and support to grow companies. Now let’s listen to a few practical tips.
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Isn't It Time You Took Charge Of Your Financial Future
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Bob Daniels
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Category: Mangaing Money
Summary
Are you in charge of your financial future…of do you simply “let it happen?” Bob Daniels greatest joy is to help companies understand how to run to profitable businesses. During this presentation Bob is going to share from his vast knowledge of small business finances and will present his simple “laws” for successfully achieving money happiness with our listeners.
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It’s Time for Your Annual Checkup
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Joe Lowe
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Category: Business Management
Summary
It’s a good idea to schedule an annual checkup with your doctor at least once a year. Just because everything was great last year doesn’t mean things have not changed over the past months. Guess what, it’s also a good idea to have an annual check up when it comes to your company. Joe is going to provide a list of check points that every company should take a good look at, at least once a year.
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Keep All The Customers You Are Paying For!
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Adams Hudson
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Category: Marketing/Advertising
Summary
Our current customers usually generate our highest profit margins. These customers are hard to find and even harder to retain….you do not want to lose them! Adams Hudson will outline a very effective plan for retaining your current customer base during his presentation.
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Keep Your Priorities in Order
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Frank Abagnale
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Category: Motivating Employees
Summary
This is one of the most amazing true stories you will ever hear. They made a movie of Frank’s life entitled “Catch Me If You Can”. This is the REAL account of his life…which is even more amazing than the movie. This is Frank telling Frank’s story. Although his life sounds exciting, he paid a great price to find what was most important to him.
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Labor Pricing
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Tom Grandy
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Category: Business Management
Summary
Improper labor pricing is the #1 killer of most service companies. Tom will share the step-by-step process of determining what you need to charge per hour in order to cover your real costs of doing business while generating a reasonable profit. If you charge by the hour, this is one of those foundation presentations you most fully understand
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Lawful Hiring, Supervision and Termination of Employees
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Lewis Clark Jr.
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Category: Management Skills
Summary
We may all have our own opinions of laws and lawyers but guess what…….without either we would be in real trouble. This presentation may not be the most entertaining you have ever heard but it might just be the most important. When it comes to hiring, supervising and terminating employees each of us had better “do it right” or we could find ourselves in real trouble.
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Leadership Is Taking Charge Of Yourself
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Dottie Gandy
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Category: Management Skills
Summary
Leadership is part natural and part learned. Dottie is go to share some vital information on how to improve your leadership by taking a good close look at yourself.
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Leadership Lessons for Middle Management
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Chuck Keenon
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Category: Business Management
Summary
You have worked for other companies, why did you leave? Did you leave because of money, long hours or working conditions? Perhaps, but research shows that sixty five percent of people leave their existing job because their managers are not properly trained to manage them well! Most listening to this presentation are currently owners and/or manager themselves. Wouldn’t it behoove each of us to pick up a few practical tips on now to better manage those we are responsible for? The answer of course is….yes! Get a pad and pencil; you are going to want to take notes!
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Leading The New Breed Of Employees
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Phillip Van Hooser
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Category: Motivating Employees
Summary
During Phil’s presentation he makes the following statement. “I am going to share some information with you about the new breed. If you take this information to heart, and apply it, could change your life." Enough said, it’s time to listen!
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Learning Effective Management Skills Part 1
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Tom Grandy
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Category: Management Skills
Summary
This is a live presentation given by Tom Grandy at Comfortech. This presentation will cover the seven (7) attributes of an effective manager plus (4) ways to increase communication. Part 2 is a continuation of this program.
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Learning Effective Management Skills Part 2
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Tom Grandy
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Category: Management Skills
Summary
This presentation covers three specific goals effective managers need to meet, three (3) great ways to motivate people, six (6) ways to measure our success and lastly we will look at three (3) numbers every manager needs to fully understand.
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Lessons From The Olympics
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Jim Hinshaw
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Category: Motivating Employees
Summary
We should all learn from every environment and event we find ourselves in. Jim is going to share several real life situations that took place during a past Olympics to make some very specific and helpful points.
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Lessons In Leadership From Luminaries & Lunatics
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Sharon Roberts
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Category: Motivating Employees
Summary
During this presentation Sharon will share about the qualities that most true leaders possess. Once the qualities are identified, we can all work to improve ourselves to become better leaders
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Let's Look At Some Ways To Increase Productivity
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Mike Hajduk
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Category: Techs Sales
Summary
Mike’s company motto is to ”help contractors increase their
profits!” Mike has had a variety of experiences in the area of increasing productivity, many of which he will share during this presentation.
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Low Cost, High Response, Lead Generation
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Adams Hudson
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Category: Direct Mail
Summary
Everyone wants to generate additional leads but few contractors are skilled in the area of advertising. Adams Hudson is going to help us all take another giant step forward. He is going to share lots of low cost ways to generate leads quality leads for your company.
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Maintenance Agreement Marketing for Maximum Profits
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Adams Hudson
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Category: Service Agreements
Summary
Although maintenance agreements are great, the question
always remains, “How do we get the customer to buy from us?” Adams will answer that question by giving us several tips on how to effectively market our maintenance agreements.
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Make A Decision To Be Profitable!
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Roger Peugeot
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Category: Business Management
Summary
Roger owns a very successful plumbing company in Overland Park, Kansas. Frustration caused him to make a decision to become profitable. He completely reorganized his company to create an environment that would be a blessing for his employees, his suppliers, his customers and himself. The one unique thing about Roger is that he was committed to follow his dream and he worked till it succeeded.
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Managing Your Fears Through The Sales Cycle
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Kurt Stecker
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Category: Sales
Summary
Kurt will speak on fear in the sales cycle. He will be giving us some really practical suggestions for overcoming our fears so we can become the top sales person within our company.
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Marketing Tips To Knock Your Socks Off
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Jim Olsztynski
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Category: Marketing/Advertising
Summary
Let your old marketing habits take a rest and listen to one
of the top marketing professionals in the trades industry today share some fresh ideas on how to market your company.
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Measuring Customer Satisfaction
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Mike Hajduk
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Category: Customer Service
Summary
Every company owner “thinks” they are doing an outstanding job which may, or may not, be true. This presentation has lots of helpful tips on how accurately measure customer satisfaction – from the customer’s perspective.
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Myths, Mistakes and Misconceptions of Business
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Gary Schine
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Category: Business Management
Summary
Gary will share with us some the common mistakes, myths and misconceptions that small businesses often make. As you listen to Gary, you will discover lots of ways to avoid some of these traps in your company.
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Navigating in Times of Change
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Mike Langenhorst
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Category: Business Management
Summary
Change is inevitable. A good captain always keeps ahead of his vessel continually gathering and evaluating information from every available source to anticipate dangerous situations well before they arise. If you want to learn, learn from those that have already “walked the walk”. Michael has walked that walk and is going to briefly share the core of how to handle change within an organization. Following his presentation Bill Kinnard will interview Michael to pinpoint specific ways change should be handled within the organization.
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Negotiating Tips That Will Make You Money
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Roger Dawson
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Category: Negotiating
Summary
This is yet another presentation from Roger Dawson’s award winning series on negotiating. This presentation will focus on some really practical ideas on how to negotiate on a variety of fronts
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Networking for Fun and Profit
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Bruce Lee
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Category: Marketing/Advertising
Summary
It’s not who you know…but what you do with who you know. Bruce Lee is going to share some very practical tips on how to successfully network to grow your business. As you listen to Bruce you will quickly realize that networking can soon become the heart and soul of your marketing program and best of all…..it’s FREE!
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Nine Marketing Mistakes
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Adams Hudson
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Category: Marketing/Advertising
Summary
We all make mistakes, but making marketing mistakes can become very costly. Save yourself some time, energy and money and listen to an expert in the field tell nine things NOT to do!
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No Cost Marketing Tips To Increase Sales and Profits
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Nick Bade
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Category: Marketing/Advertising
Summary
Marketing is needed and marketing is expensive….but it doesn’t have to be. Nick will share several of his low cost, or no cost, ideas on how to market your company more effectively and therefore more profitably. If you want to market, but have a small budget, this presentation is for you.
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Overcoming the Fear Factor of Raising Hourly Rates
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Tom Grandy
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Category: Business Management
Summary
One of the most difficult decisions most company owner’s face is the decision to raise their hourly rate. How much should it go up? What will the customer’s reaction be? Will I lose customers? Often the fear of raising our rates paralyzes us, therefore we do nothing. The result of doing nothing is obvious: Costs continue to increase and profits continue to fall. This presentation will address all of the above questions, and more.
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Overcoming the Price Objection
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Patrick McCormick
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Category: Sales
Summary
Have you ever made a terrific sales presentation and then the customer says the price is too high? Or perhaps this has happened. A customer tells you they have had another bid on exactly the same work you just quoted and it was $800 lower! How do you respond? Well help is on the way. Pat is going to address these two issues and a whole lot more.
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Painless Performance Appraisals
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Bill Repp
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Category: Business Management
Summary
Most managers dread even the word appraisal. However, properly designed and implemented appraisal systems are really an opportunity to review past performance, set future goals and to provide positive steps for achieving those goals. Well executed appraisals will improve employee performance resulting in a more efficient company with increased profitability.
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Passing The Baton From One Generation To The Next
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Pastor Steve DeNeff
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Category: Business Management
Summary
Many companies are in the process of handing over their business to the next generation in their family. There are life applications as well as business application in this presentation. Like most things of value the real meat of the topic is saved till the very end.
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Performance Based Pay For Techs
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Ron Collier
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Category: Techs Sales
Summary
Performance base pay is a new innovative way of paying your employees. Is it right for your company or not? During this presentation Dr. Ron Collier is going to share his perspective on this new method of paying technicians.
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Power Negotiating by Reading Body Language & Knowing the Hidden Meanings of Conversation
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Roger Dawson
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Category: Negotiating
Summary
Roger will share two portions of his award winning program entitled “Secrets of Power Negotiating for Contractors”. Roger will tell us how reading body language, and knowing the hidden meanings of conversation, can improve your negotiating skills.
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Power Talking
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George Walther
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Category: Negotiating
Summary
It is not enough to think positively, you must speak in positive terms to influence others and achieve your goals. George will teach us how to become “power talkers”.
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Preparing Your Business Today To Sell Tomorrow
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Steve Toburen
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Category: Selling Your Business
Summary
The sale of your company DOES NOT begin when you decide to put your company on the market. It begins years before and is a continuous process. Steve has firsthand experience on this subject and will provide us with valuable insights in terms of how to prepare your business today…..to sell tomorrow!
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Professionalism by Phone
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Sue Rouse
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Category: Customer Service
Summary
The first impression, and sometimes the only impression, your customer has of you and your company is through a telephone conversation. Professionalism on the phone can move the prospect forward towards the final sale. Likewise, lack of professionalism can do just the opposite. Proper phone etiquette is very important. Our success in the area of telephone skills, like everything else we do, is often dependent upon understanding the basics and then executing those skills properly, over and over again.
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Profitable Keys To Achieving A Controlled And Balanced Inventory
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Joe Hodes
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Category: Mangaing Money
Summary
This presentation involves lots and lots of your money and plays havoc with your cash flow. and is overlooked in most companies. Companies spend thousands and thousands of dollars each year on this subject, which is inventory. Talking about Inventory can be a bit boring, but handing it properly can substantially add to your bottom line profitabiity.
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Profitable Tax Strategies - Part 2
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Scott Ruther
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Category: Mangaing Money
Summary
This is a continuation of Profitable Tax Strategies Part 1. Prepare to find more legal ways to reduce your taxes. If you have not listened to Part 1, make sure you do!
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Profitable Tax Strategies – Part 1
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Scott Ruther
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Category: Mangaing Money
Summary
Scott is a combination CPA and lawyer. He spoke to a live audience of contractors for over two hours on how to increase deductions, accelerate deprecation, how to use your children as a tax deduction and lots….and I mean lots more. This is a Part 1 and Part 2 series that will literally save you thousands upon thousands of dollars. Be sure to listen to both Part 1 and Part 2.
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Providing Great Customer Service - Little Things Mean A Lot
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Bill Kinnard
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Category: Customer Service
Summary
Bill is going to share, from his unique perspective, some very practical, customer-focused ideas in the area of customer service. The future of your business depends on providing outstanding customer service so pay close attention.
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Questioning, Listening & Qualifying
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Jim Graening
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Category: Sales
Summary
There are three basic building blocks to sales according to Jim, namely questioning, listening and qualifying. Jim Graening will share his thoughts on these three foundation stones for profitable growth during his presentation.
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Receivables: In Today's Economy, You Must Collect Your Money!
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Chuck Keenon
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Category: Collections
Summary
When cash flow dries up…your company dies, it’s just that simple. Receivables are always critical to a business but in today’s economy it can be the difference in staying in business or not. Now is the time to get receivables under control. Recognizing a collections problem is one thing, but knowing what to do about it is yet another. Chuck will be sharing some very practical suggestions on how to control your company’s receivables.
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Recognizing Drugs And Alcohol In The Workplace
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Tim Dimoff
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Category: Business Management
Summary
Tim will draw from his many years of field experience to make us all become more aware of the abuse of drugs and alcohol in the workplace. He will not only show us how to recognize these problems but how to handle them.
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Relaxing at High Speed
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Jeff Davidson
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Category: Motivating Employees
Summary
Believe it or not back in 1990 a lifetime of information was generated every 24 hours. By 1998 a lifetime of information was generated every hour and by 2001 it was every minute…..no one can keep up! Most people wake up in the morning with their first thought being “I’m behind!” Yes, it is a crazy world we live in. Learning to relax while being productive is something we all have to learn or the pressures of this life will literally squeeze all the enjoyment out of living. This presentation will provide some practical suggestions on how to “slow down and live!”
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Root Canals & Preventative Maintenance Agreements
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Tom East
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Category: Service Agreements
Summary
Maintenance agreements tie the customer into your company on a long term basis. Tom East will share his thoughts on how to develop a preventative maintenance agreement program that will be the basis for your long term growth and profitability.
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Sales, Service, and Stress - Done Right, The First Two Will Alleviate The Third
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Steve Cosica
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Category: Sales
Summary
Each conversation with a customer includes three parts: Containment, Qualifying and Correcting. When these three things are done properly, relationships will be built that produce long term profitable customers. Steve Coscia will be sharing some really practical ways to build relationships with your customers through your speech. Sound interesting? It is!
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Scheduling For Profit
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Barry McCoy
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Category: Business Management
Summary
Barry McCoy will be sharing his thoughts on how to schedule your techs for profitability. Barry, however, will not just share an overview of what needs to be done, he will walk you through the process step- by-step process of creating a very effective, and profitable, scheduling board.
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Secrets of Prime Time Performers
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Phillip Van Hooser
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Category: Motivating Employees
Summary
Phil is a nationally known speaker who will share his thoughts on how to improve your attitude in order to become a prime time performer. Attitude makes a significant difference but the first step involves recognizing our weaknesses in the area of attitude. Listen and learn
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Sell More, Sell More Easily
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Bob Sinton
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Category: Sales
Summary
Bob is another industry icon. He will explain the simple sales process he has been teaching for over 10 years through sales training, coaching, counseling. Bob’s process really does allow you to sell more and sell more easily!
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Selling to Women
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Sharon Roberts
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Category: Sales
Summary
Seventy or eighty percent of all sales are make either direct, or indirectly, by women. Sharon provides wonderful insight into how to sell to women….from a women’s perspective. Listening to Sharon can significantly increase your close rate. If you don’t listen to any other presentation….listen to this one!
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Service Agreements
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Jim Booth
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Category: Service Agreements
Summary
What’s the big deal about service agreements? Well for one thing, They are the foundation stone for profitable growth. Jim will discuss the benefits of service agreements as well as how to price and sell them to your customers to increase your company profits.
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Seven (7) Reasons Employees Leave
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Leigh Branham
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Category: Motivating Employees
Summary
It’s happened to every listener. One day, with no warning, one of your employees hands in their two week notice or perhaps simply leaves with no notice! You are in shock. What happen? Why did they leave? Why didn’t you notice a potential problem before it got to this point? Sound familiar? It does to most of us. They say an ounce of prevention is worth a pound of cure. Leigh Branham is going to provide “several” ounces of prevention by sharing with us seven basic reasons employees leave their company and more importantly, what to do about it.
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Seven Steps to Becoming Brander In Cheif
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Joe Kiedinger
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Category: Marketing/Advertising
Summary
This program is a refreshingly new “system” to help small businesses win against the giants in the industry. The process is simple: You must become a prophet to make a profit. Every decision you make is a “marketing” decision.
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Seven Steps To Building A Winning Employee Team
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Bernie Liebowitz
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Category: Motivating Employees
Summary
Growing a successful and profitable company is heavily dependant upon having all employees working towards a common goal. During this presentation Bernie will share several specific steps you can take to build a winning employee team.
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Simple Ways To Motivate and Reward Employees
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Bob Nelson
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Category: Motivating Employees
Summary
Bob’s has so many simple ways to motivate and reward employees he has written an entire book on the subject! This presentation will find Bob sharing the best of the best when it comes to simple ways to motivate and reward our employees.
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Sixteen (16) Small Business Website Mistakes and How to Fix Them - Part 1
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Richard Friedel
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Category: Marketing/Advertising
Summary
This is Part 1 of a two part series covering the first eight (8) website mistakes most companies make. Nearly every small business today has a website, some good, some not so good. Your website is simply an extension of your marketing program and guess what? Poor marketing produces poor results. If you are going to invest time, energy and money into your website then it simply makes sense to design it to be as effective as possible. As you review your website, be sure to ask the question “What is my MUR (most wanted response)”. Since most of us are not marketing people, much less web designers, we depend on others to “do it right”. You will find this presentation to be a very effective filter to take a close look at your website to be sure you are not committing one or more of the s
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Sixteen (16) Small Business Website Mistakes and How to Fix Them - Part 2
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Richard Friedel
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Category: Marketing/Advertising
Summary
This is Part 2 of a two part series covering the last eight (8) website mistakes most companies make. If you want a website that produces, rather than simply costing you money, this presentation is for you. There are sixteen (16) common mistakes that most small business owners make when having their websites created. This presentation will cover the last eight mistakes, including very specific information on how to fix those problems. There is also a bonus section at the end covering the seven “must have” things each home page should contain. If you have not listened to Part 1…..be sure you do!
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Steps To Take If You Want To Sell Your Company
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Brandon Jacobs
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Category: Selling Your Business
Summary
Many companies have thought about selling their businesses but most have no idea where to begin or even what the real process is. If that statement describes your thoughts, our speaker Brandon Jacob is going to lay out the steps that are necessary if you are truly really serious about selling.
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Structured for Growth
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Lawrence Snow
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Category: Business Management
Summary
One major hindrance to growth is lack of proper structure. Improper structure will not on |