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100% Customer Satisfaction
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Roger Peugeot
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Category: Customer Service
Summary
100% customer satisfaction really is possible. Step one is to build enough money into your overhead (and therefore into your pricing) to cover this cost of doing business. Roger designed this program for his company….and it works! Give a listen to Roger as he shares his real life experience when it comes to satisfying 100% of his customers.
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101 Five Star Profit Building Tips From Actual Contractors
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Jim Olsztynski
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Category: Business Management
Summary
You are about to listen in on Jim’s session at the National
PHCC Convention with actual contractors in attendance. Jim gives out cash awards to contractors across the nation, who present innovative ways to cut costs and/or increase sales and profits. He will be summarizing 101 of those ideas. Hang onto your hat….here we go!
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15 Key Performance Indicators To Track For The Service Department
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Tom Grandy
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Category: Business Management
Summary
You will never hit a goal that wasn’t set, however the reverse is also true. Setting specific goals for your techs, and measuring their performance against those goals, will dramatically increase productivity and profitability. Tom is going to share 15 Key Performance Indicators every service tech should be measured against. When your techs hit these goals you will be profitable in your service department.
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15 Things All Successful Companies Have In Common
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Tom Grandy
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Category: Business Management
Summary
Have you ever looked at other, seemingly profitable, companies and asked yourself; “I wonder what they are doing that we are not?” If so, you are about to find out. This presentation will highlight the fifteen areas that every successful company has totally under control. Apply them to your company and guess what? You can be profitable too!
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2001: A Technology Odyssey
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Category: Computers
Summary
Today’s technology has the ability to totally transform the way we do business. If we are willing to “think outside the box” the end result can be happier customers, smoother operations and increased profits.
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31 Ideas For Improving Customer Relations
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Larry Winget
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Category: Customer Service
Summary
Larry Winget will share 31 things that you can do today to improve your companies customer relations.
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31 Principles for Becoming Better Leaders
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Larry Winget
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Category: Motivating Employees
Summary
Like it or not, everyone listening to this presentation is a leader. Well if you are a leader, why not learn to be the best you can be? Larry is about to present 31 principles towards becoming a more effective leader.
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31 Principles For Making More Sales
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Larry Winget
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Category: Sales
Summary
If you are like most companies you would love to increase
your sales….. but you have no idea how to do it. Now you have some direction. Larry is going to share his “31 Principles for Making More Sales.”
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50 Places To Find Techs Right Now!
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Jim Booth
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Category: Hiring Technicians
Summary
Contractors across the country, in all the trades, are saying the same thing. "We have more work than we can handle. The major factor limiting our growth is our ability to find quality techs.” This presentation may not solve all your problems but it will give you at least fifty (50) more places to find those needed techs.
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A Presentation Manual is Priceless
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Jim Hinshaw
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Category: Sales
Summary
Jim has taught many companies across the country the proper methods of selling, based on relationships. Jim will be sharing with us one of the key elements of the process – how to properly use a presentation manual. In fact, Jim is going to walk the listener through the step-by-step process of how to create a very effective presentation manual for your company.
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A Professional On Hold Message Will Increase Your Sales and Profits
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Allen Gaughf
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Category: Marketing/Advertising
Summary
A professional on hold system instantly tells the customer you are a professional business. And best of all, the on hold message system provides over 5000 opportunities a year to market your specific products and services to people that already know about you…..and have called your company.
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Are Your Techs Bringing In The Money They Should?
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Bill Kinnard
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Category: Business Management
Summary
Service should be the most profitable department within your Company, but it usually is not. Why? Few company owners and/or service managers set goals for their techs and then measure their productivity against those goals. Bill will be sharing a couple Key Performance Indicators that every owner and /or service manager needs to be tracking to properly evaluate the performance of each technician.
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Be The Brand
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Russ Evans
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Category: Marketing/Advertising
Summary
Are you ready for a fresh look at marketing? Russ is known for his unique approach to marketing. His whole direction involves making YOU the brand, not what equipment or product you carry. You are going to enjoy this fresh look at marketing your company.
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Becoming The Local Expert Using Talk Radio
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Joe Lowe
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Category: Marketing/Advertising
Summary
Joe is a lifelong radio announcer that has interviewed countless company owners over the past 30+ years. One of the most effective ways Joe has found to promote a company is for the owner to do a routine question/answer “Ask the Expert” session each week on the radio. Once you listen to Joe’s presentation on “talk radio” this form of marketing may just move near the top of your marketing priority list.
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Blueprint for Successful Networking
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Barry McCoy
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Category: Marketing/Advertising
Summary
Building relationships with other high quality companies promotes your services and increases your credibility. Networking partners do not need to be resold again and again and your network of partners establishes your company as a “professional” throughout your area. By the way did I mention that the networking process also increases your sales and profits!
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Cardinal Sins of Leadership
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Phillip Van Hooser
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Category: Motivating Employees
Summary
Have you every listened to, or watched, someone that you considered a real leader. Then weeks, months or years later you see them in a different light. During this presentation Phil is going to outline some of the major mistakes leaders often make….ones each of us must try to avoid.
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Cash Flow and Cash Flow Budgeting
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Tom Grandy
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Category: Business Management
Summary
A company can be priced absolutely perfectly….. and still go out of business because of cash flow problems. Improper labor pricing is the number one killer of small businesses in this country but the second biggest problem is cash flow. This presentation will walk you through the step-by-step process of developing a month-by-month, department-by-department cash flow budget. If you want to learn how to create a budget for your company, this presentation will be a huge help.
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Choices That Make Good People Great
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Dottie Gandy
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Category: Motivating Employees
Summary
Dottie is speaking on the topic of “choices”. After listening to Dottie you will fully realize how important every decision you make really is.
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Coaching and Retaining Your Talent
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Bruce Lee
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Category: Motivating Employees
Summary
When employees work at peak performance it affects the bottom line in a very positive way. The key is knowing how to properly coach team members who will in turn increase efficiency and reduce turnover. Coaching is helping others to develop insights and actions to understand mutually understood goals. Learn how coaches can help their employees identify development and grow their present and potential strengths.
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Coaching and Retaining Your Talent
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Bruce Lee
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Category: Motivating Employees
Summary
When employees work at peak performance it affects the bottom line in a very positive way. The key is knowing how to properly coach team members who will in turn increase efficiency and reduce turnover. Coaching is helping others to develop insights and actions to understand mutually understood goals. Learn how coaches can help their employees identify development and grow their present and potential strengths.
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Coaching for Performance Improvement
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Diane Bogino
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Category: Business Management
Summary
Do you have any employees that are underperforming? Disengaged employees are one of the biggest concerns facing management today. How do you “fix” the problem? One way is through coaching….but few really know how to coach. The good news is that this presentation will provide the foundation stones needed in order to effectively coach your employees to their next level of productivity.
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Coloring Outside The Lines
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Jeff Tobe
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Category: Business Management
Summary
Think outside the box. We have all heard it but there is a problem, no one ever tells us “how” to do it. Jeff invests a huge amount of his time teaching company owners how to color outside the lines. If you are ready for some fresh thinking you will enjoy listening to Jeff.
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Commanche Marketing
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Matt Michel
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Category: Marketing/Advertising
Summary
There is no better marketer than Matt Michel. Matt is recognized as the “marketing guru of the industry”. His presentation will inspire you to try some new things, perhaps for the first time. Matt is going to share a variety unique marketing ideas that will help your company continuously move towards profitable growth.
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Conquering Unrelenting Information Overload
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Jeff Davidson
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Category: Business Management
Summary
Information is coming at us from every direction. In the old days it was simply newspapers, TV, radio and a full mailbox. Today it’s coming from everywhere…all the time! If it’s not a text message or cell phone beeping at us, it’s the internet, Facebook, Twitter and dozens of other sources. It’s information overload! This interview with Jeff Davidson may just provide a little more order to your day and peace to your life.
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Content Marketing: Google Got it Right
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Barry McCoy
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Category: Marketing/Advertising
Summary
Things have changed in the marketing world. Traditional marketing has lost much of its value and web-based marketing has not lived up to its expectations. The new breed of marketer is utilizing content marketing. Building trust with your current and perspective customers is what it’s all about and content marketing can make that happen!
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Contractor Personality Types Part 1
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Roger Dawson
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Category: Negotiating
Summary
This is Part 1 of a two part series. Roger Dawson will describe the (4) four types of personalities most contractors possess. During his presentation he will help each of us determine which group we would belong in and how to overcome the weaknesses we find.
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Contractor Personality Types Part 2
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Roger Dawson
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Category: Negotiating
Summary
During Part 2 of this series Roger will give us some very positive suggestions on how to make our personalities work more effectively when it comes to dealing with both customers and individuals.
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Contractors Tactics and Counter Tactics
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Roger Dawson
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Category: Negotiating
Summary
Everyone eventually finds themselves in a position of negotiating. Roger is going to share another portion of his nationally acclaimed series on negotiating, this time covering tactics and counter tactics.
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Creating a Winning Bean Team
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Ellen Rohr
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Category: Managing Money
Summary
Every owner must become aware of their “Known Financial Position” (KFP) in order to identify strengths and weaknesses and to know if you’re pricing is correct. Ellen will take you through the process of creating a “winning bean team” that will provide accurate information in an understandable way.
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Creating Employee Incentive Programs
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Jim Booth
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Category: Motivating Employees
Summary
Today’s employee is not like those of the past year. In order to get most employees to do their best, at least in today’s world, usually requires some sort of an incentive program. Jim will share about some of the great employee incentive programs he has seen, and has helped to develop.
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Customer Complaints - Making Lemonade Out Of Lemons
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Jim Olsztynski
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Category: Customer Service
Summary
Jim has drawn from his many files on customer complaints. He will share some valuable information concerning the 4% of unsatisfied customers who take the time to contact your company. Complaints are not bad ….. if you grow from them. It’s time to turn lemons into lemonade!
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Customer Response Cards - No Longer An Option But A Necessity
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Mike Hajduk
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Category: Customer Service
Summary
If you are going to be successful in today’s business world you had better fully understand how your customer sees your company….from their perspective. Mike is going to give you an outline of how to design a very effective customer response card that will provide the information you need to take your company to the next level.
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Danger - Trouble Ahead!
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Tom Grandy
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Category: Business Management
Summary
Tom has seen companies come and companies go and he has also watched companies ignore many of the “danger” signs along the road to going out of business. Check out these points of danger to be sure your company is not heading down the wrong
path….without your knowing it.
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De-Stressing the Service Business
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Jeremy Lowe
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Category: Business Management
Summary
Stress is part of everyday life. However, when stress becomes chronic it can affect our health, our job, personal relationships, and even the overall productivity of the company we work for. This presentation will help us identify stress and will cover lots of ways to de-stress the workplace leading to happier, and more productive, lives.
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Developing A Business Plan For PROFITABLE Growth
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Scott Leverenz
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Category: Business Management
Summary
Profitable growth in a company is the result of careful planning. The development of a detailed business plan enabled both of Scott’s companies to not only grow, as planned, but to become very Profitable. Listen up, there are lots of things to learn from Scott about the value of developing a detailed business plan.
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Developing A Line Of Credit With your Bank
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George Dawson
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Category: Banking Relationships
Summary
It doesn’t matter if you are a one man operation or a multi-million dollar company; you need to have a line of credit set up. A line of credit is to be used for short term borrowing against receivables. During this presentation Mr. Dawson is going to draw from years of banking relationships to provide some pointers in terms of how to prepare for that initial critical meeting with your banker.
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Developing Customer Cheerleaders
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Steve Toburen
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Category: Customer Service
Summary
When it comes to developing customer cheerleaders, the first three minutes of the service call is critical. This presentation covers dozens of practical tips your techs can use to dazzle your customers, therefore creating customer cheerleaders.
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Do You Really Want To Sell Your Business?
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Chancey Walker
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Category: Selling Your Business
Summary
Do you “really” want to sell your business? That is a very good question. Selling your business has a huge impact on your life. There are several things that need to be considered BEFORE you sell you company. During this presentation Chancey will share some helpful insights to consider as you contemplate selling your company. Chancey has been through this process himself so let’s listen to him and perhaps shorten our learning curve a bit.
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Doing Business In A Small Community
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Jim Brown
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Category: Business Management
Summary
This program is designed for the entrepreneur who is doing the job, living the job, and loving the job. When it comes to the service business of service, it’s important to make customer feel great while generating a reasonable profit for yourself and your company. The end of the presentation has some wonderful suggestions on how to run a very profitable service department.
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Double Sales by Cutting Your Market in Half
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Lorraine Ball
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Category: Marketing/Advertising
Summary
We all want more customers and sales. We also realize that much of that growth will come through marketing – but what works? Loraine has a tried and true system that worked for her as well as her clients. Bottom line – only market to real potential customers, not the world. Find out who your REAL customers are and market to them……a lot!
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Earning The Right To Be Heard
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Phillip Van Hooser
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Category: Management Skills
Summary
We tend to assume that when we speak, people listen. That is not true. Each of us needs to earn the right to be heard. Phil’s presentation will teach you what needs to be done to earn that right while talking to an employee, a customer or a friend.
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Effective Collections Techniques - Part 1
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Tim Paulsen
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Category: Collections
Summary
Tim will be talking about collections standards; collection letters and some of the typical excuses we have all heard before
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Effective Collections Techniques - Part 2
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Tim Paulsen
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Category: Collections
Summary
Tim will cover the proper use of the telephone, the obscene collections caller and some very effective negotiating tips that you can put right to work.
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Eight Things we can Learn from Joe the Plumber
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Tom Grandy
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Category: Business Management
Summary
Distributors are small businesses just like your company. Have you ever thought about why your distributor offers business training classes or why your distributor continues to encourage you to attend every business training class that’s offered? This presentation reveals that hidden truth.
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Employees Want To Work For A Company - Not YOU
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Bob Daniels
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Category: Motivating Employees
Summary
Employees want to work for a company, not YOU. They don’t want to be your assistant thus feeling like they are working hard to make you rich. Employees want to feel like they are part of a team, a company team. Team members work together towards a common goal that benefits everyone.
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EntreLeadership Defined
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Dave Ramsey
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Category: Business Management
Summary
Leadership is one thing and entrepreneurship is another. Both have strong qualities but the best organizations are led by individuals that are EntreLeaders. An Entreleader is one who leads a cause to grow and prosper, which is what this presentation is all about. You are about to hear the opening session of Dave Ramsey’s 7-day EntreLeadership Conference. There is a wealth of information in this presentation.
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EntreLeadership: Hiring and Firing
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Dave Ramsey
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Category: Management Skills
Summary
Proper hiring creates a great team….period. This presentation includes insights from Dave Ramsey on how his company hires and fires people. It also includes an interview with Tony Hsieh author of the #1 best selling book entitled Delivering Happiness. Tony is also CEO of Zappos which is currently rated as the 6th best company to work for in the United States.
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Everything You Have Ever Heard or Read About Marketing is Wrong
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Rich Harshaw
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Category: Marketing/Advertising
Summary
How long has it been since you heard a really “new” marketing idea? This program by Rich Harshaw is truly a breath of fresh air. Rich looks at marketing from a totally new (and powerful) perspective for small businesses. You will want to take some notes on this program.
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Exit Stage Right - Preparing to Sell Your Company
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Brandon Jacobs
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Category: Selling Your Business
Summary
Every company owner wants to eventually sell their business. Perhaps it will be to a family member, employee, an outside individual or firm. The question is not whether you will want to sell the business, the question is “Does your company have enough value to actually attract a real buyer?” The process of building value and preparing for the selling journey begins today!
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Financial Peace for the EntreLeader
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Dave Ramsey
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Category: Business Management
Summary
Dave Ramsey has taught hundreds of thousands of individuals and couples how to properly handle money through his thirteen week course called Financial Peace University. Well guess what? Those same principles that apply to individuals apply to businesses as well.
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Finding And Hiring Quality Technicians
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Jim Booth
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Category: Hiring Technicians
Summary
We all need new employees from time to time but where should we look? The task seems daunting at times. During this presentation Jim Booth will share dozens of practical suggestions on how to simplify the process of finding and hiring quality technicians.
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Finding Business In Your Business Card File
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Lorraine Ball
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Category: Marketing/Advertising
Summary
Lorraine is going to present some truly unique, yet simple and inexpensive, ideas on how to find business in your business card file.
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Flat Rate Pricing - Is It Right For You?
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Gary Mears
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Category: Flat Rate Pricing
Summary
Gary Mears is well qualified to give you an overview of flat rate pricing. If you are not already on a flat rate pricing, listen carefully…..it might just be right for your company. If you are on a flat rate system you just might pick up a few tips on how to use it more effectively.
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Focus on Relationships for Stronger Marketing
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Chris Pine
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Category: Marketing/Advertising
Summary
Chris has firsthand knowledge of how relationships play a major role when it comes to marketing your company. In this presentation Chris will share his thoughts on how to market for success based on relationships.
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Fred Factor
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Mark Sanborn
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Category: Customer Service
Summary
Mark is one of the foremost speakers in the nation on Customer Service. He not only has great material, he is very entertaining to listen to. Mark is going to share the real life story about his mailman, named Fred. As Mark tells the story you will begin to grasp the essence of the positive affects on your customer base when it comes to providing outstanding customer service.
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Freedom From Fear
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Mark Matteson
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Category: Motivating Employees
Summary
Mark has written a book entitled “Freedom from Fear” from which he will share excerpts. The book is about a man named Len who possess a great deal of practical advice about life in general. You, and several hundred people who Len has helped in countless ways, are attending Len’s funeral One by one they share their testimony of their unique relationship with Len and how he impacted their lives. This presentation will provide some outstanding life applications.
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Generational Selling
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Monte Lewis
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Category: Sales
Summary
Our country is made up of four very specific generations: veterans, boomers, Generation X and Millennials, also known as Generation Y. The key to effective selling in today’s world is to learn how to market to the Generation Y group since they influence the other three groups.
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Good Ads - Bad Ads
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Adams Hudson
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Category: Marketing/Advertising
Summary
Yes, there are good ads and there are bad ads. Adams Hudson is going to share with you some of his richest marketing secrets for the Home Services Industry. Adams wants to help you focus on how to outperform more costly marketing methods while encouraging repeat sales and customer referrals.
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High Performance Marketing
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Adams Hudson
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Category: Marketing/Advertising
Summary
Would you like to listen to a presentation on marketing that really does make a difference? If so, Adams is about to share a message that can literally improve every aspect of your marketing. Adams Hudson is about to teach you the right ways to market your company For less money, with less trouble and in less time than you ever dreamed possible.
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Hiring The Right Person For The Right Job
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Bill Kinnard
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Category: Business Management
Summary
Bill Kinnard provides insight and direction on how to hire the right employees for the right positions using personal profile testing. Bill has been a licensed provider of profile testing for many years and will share on how proper testing can significantly improve the hiring practices of your company.
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How Much Money Do You Deserve - Understanding the Basics of the Finanical Statement
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Ellen Rohr
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Category: Managing Money
Summary
Have you ever taken the time to determine what you’re really worth? Now is your chance. Ellen Rohr is about to walk you through an exercise to find out what you are really worth. Get a pencil and paper…this will be fun!
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How To Avoid Having That Difficult Conversation
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Ellen Rohr
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Category: Business Management
Summary
Push comes to shove and it’s finally time to have that face-to-face conversation with your employee telling them their work is unsatisfactory and it’s time to shape up or ship out. The objective of this presentation is to help you find ways to avoid ever having to have that kind of conversation in the first place.
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How To Be Successful In Life And Business
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Joe Ranck
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Category: Motivating Employees
Summary
Have set specific priorities for your life? Joe’s is going to share some practical Ideas of how to balance our priorities while being successful in life and business.
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How to Beat the Home Centers
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Bill Stiles
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Category: Sales
Summary
Dr. Stiles is going to draw from all his experience to share with us (very effectively) how we can BEAT, no not compete……, but BEAT the Home Centers!
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How To Become a Millionaire
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Leonard Sklar
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Category: Managing Money
Summary
We all want to create wealth…right? The problem is who do you listen to? What better person to talk with than someone who has done it. Len will give you many practical suggestions that have worked for him on how to invest. If you want to invest wisely, learn from someone who has done it.
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How To Create a Proffessional and Effective Sales Presentation
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Wayne Millen
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Category: Sales
Summary
There is selling and then there is effective selling. Wayne has been involved in in-home sales for the past 25 years. Don’t re-invent the wheel. Learn from one of the industries best. Get a pad a pencil, you are going to want to take notes.
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How To Create a Profitable Lead Generating Yellow Page Ad
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Adams Hudson
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Category: Yellow Pages
Summary
Most of us depend on the yellow pages for a significant amount of our sales. Adams says “It costs just as much to print a bad ad it does a good ad – so why not have a good ad!” Adams is going to share with us the ABC’s of how to write an effective yellow page ad in this presentation.
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How To Create An Effective and Affordable Customer Acquisition Program
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Russ Evans
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Category: Direct Mail
Summary
It’s time to throw all the old preconceived ideas you have out the window. Then you will be ready to receive a unique perspective on how to acquire new customers without it costing you an arm and a leg. You will love this fresh look at customer acquisition.
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How to Create Customer Cheerleaders with Flat Rate Pricing
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Tom Grandy
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Category: Flat Rate Pricing
Summary
This presentation is a real life experience Tom had when he visited Hawaii for a seminar presentation. This will provide food for thought in the area of how to better utilize your flat rate system. With a few minor changes you can move a happy customer up a notch to what we call “Customer Cheerleaders”.
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How to Get FREE Publicity Through Talk Radio
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Tom Peric
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Category: Marketing/Advertising
Summary
Thousands of people are on talk radio every day. Those being interviewed are considered, by their listeners, as experts in their fields. Tom Peric did Talk Radio for over 20 years. He knows what the host and producer are looking for. If you will put Tom’s tips into action, you too can become the local expert in your field.
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How to Get Lots of FREE Publicity
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Tom Peric
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Category: Marketing/Advertising
Summary
If you want to get free publicity from the media you need to know how it works. This session will provide insight into how the media works, who to contact and what to say…and not say! There is some great stuff in this presentation by a man who does it every day.
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How To Increase Sales With The Two-Step Close
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Wayne Atkins
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Category: Sales
Summary
When it comes to sales, the perfect close may not exist. However, this presentation will provide some valuable information on what Wayne calls the “two step close”. If you will take time to integrate at least some of the ideas Wayne is sharing into your current closing procedures guess what might just happen? You may significantly increase your closing percentage while making more sales!
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How To Make Lots Of Money In The Do-It-Yourself Market
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Bob Dickinson
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Category: Marketing/Advertising
Summary
Do-It-Yourself Company’s strike fear in the heart of most trades contractors. Well fear no more. Bob Dickinson is going to teach us how to generate significant profits in the do-it-yourself market. You are going to enjoy this program.
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How To Pay Your Material Suppliers On Time
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Tom Grandy
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Category: Business Management
Summary
All contractors want to increase their profits. One way to do that is to pay your material suppliers on time so you can take advantage of the 1-3% discounts normally offered. This presentation will detail a process that involves getting job deposits and, more importantly, how to handle the money properly when it is received.
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How To Protect Your Business Assets
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Jay Mitton
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Category: Managing Money
Summary
This is Part 2 of the presentation by the same name. This
Presentation, like Part 1, is an excerpt from “Cover Your Assets: Lawsuit Protection”. The speaker provides vital information from Jay’s book that can protect your personal and business assets in ways you may not have even imagined.
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How to Protect your Personal Assets
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Jay Mitton
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Category: Managing Money
Summary
Like it or not your personal and business assets are at risk every day. The good news is that there are lots of things you can do, ahead of time, to protect yourself. Jay Mitton is a best-selling author of the book, “Cover Your Assets: Lawsuit Protection”, published by Random House, and the founder of The National Foundation for Tax Planning and Asset Protection. You will want to hear his presentation.
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How To Run A Very Profitable Service Department
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Bill Kinnard
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Category: Business Management
Summary
Bill Kinnard will share what it really takes to run a very profitable service department. This presentation has the ability to significantly increase your service department’s bottom line profitability.
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How to use Part Time Office Help Effectively
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Roger Fouche
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Category: Business Management
Summary
Roger is sharing an idea that has significantly increased his company’s bottom line profit. Roger began replacing his full time office staff with part-time people. The switch to part-time people in the office has increased moral, and productivity, while at the same time it has cut costs and increased his profit.
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How You Can Help Your Service Techs Make More Sales
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Charlie Greer
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Category: Techs Sales
Summary
If you are not familiar with Charlie Greer, you need to be. Charlie’s “Tech Daddy” series, as well as other programs he has developed, have helped technicians across the country make more sales month after month, year after year. If you want to help your techs make more sales be sure to put the information Charlie is about to share with you into practice.
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If You Don't Understand The Game All That's Important Is The Hotdog
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Pastor Steve DeNeff
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Category: Motivating Employees
Summary
The essence of the message is “Why are we doing what we are doing?” It is helpful to take time to simply reflect on why we are doing what we are doing. This presentation is both thought provoking and entertaining.
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In-Home Selling: 26 Ways to Properly Respond To Your Customers
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Wayne Millen
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Category: Sales
Summary
Well trained sales people make the sale….period! When it comes to making a quality presentation it is the highly trained sales person that ends up with the sale. Every potential customer asks lots of questions. Properly trainer sales people know how to answer these questions without skipping a beat. Wayne will discuss 26 of the most often asked questions coupled with the proper response to close the sale.
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Increase Your Closing Rate To 90% Without Working Any Harder
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Kerry Johnson
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Category: Sales
Summary
Would you like to increase your closing rate? Who wouldn’t? Kerry Johnson will share numerous practical ways to influence your customer to purchase more of your products and services.
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Integrity In The Workplace
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Pastor Steve DeNeff
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Category: Motivating Employees
Summary
Steve discusses the foundation stone of why we work. Looking back to ancient Rome, slaves looked like everyone else. They were educated, well trained and skilled workers who were protected from their evil masters. Today’s workers are a lot like the Roman slaves, and are often deprived of their dignity. Their production output belongs to, and is regulated by, their master (the company). To meet their basic needs, they must conform to the company’s ways and become like middle class America.
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Interviewing Outside Sales People
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Charlie Greer
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Category: Sales
Summary
As Charlie Greer will tell you on his presentation, if your
company is growing, and you are still in the field selling, it’s time for a change. Charlie will show you how to find and hire the top sales people in your area.
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Investment Options Made Easy
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Mark Whitehead
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Category: Managing Money
Summary
Mark is asking you to imagine that you have earned some extra money from your company sales and are faced with the question of “What do I do with it? Reflect on the money you have to invest, and listen to helpful suggestions from Mark.
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Is A Franchise Right For My Business
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Robert Tunmire
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Category: Business Management
Summary
Who better to talk on this subject than the CEO of one of the major franchise group in the country! The perception of most companies is that a joining a franchise means losing their name… giving up control…and paying very high franchise fees. Robert has over 30 years of experience in the franchise industry and is widely known for his ability to grow companies. Robert believes it takes continuous training and support to grow companies. Now let’s listen to a few practical tips.
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Isn't It Time You Took Charge Of Your Financial Future
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Bob Daniels
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Category: Managing Money
Summary
Are you in charge of your financial future…of do you simply “let it happen?” Bob Daniels greatest joy is to help companies understand how to run to profitable businesses. During this presentation Bob is going to share from his vast knowledge of small business finances and will present his simple “laws” for successfully achieving money happiness with our listeners.
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It’s Time for Your Annual Checkup
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Joe Lowe
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Category: Business Management
Summary
It’s a good idea to schedule an annual checkup with your doctor at least once a year. Just because everything was great last year doesn’t mean things have not changed over the past months. Guess what, it’s also a good idea to have an annual check up when it comes to your company. Joe is going to provide a list of check points that every company should take a good look at, at least once a year.
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Keep All The Customers You Are Paying For!
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Adams Hudson
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Category: Marketing/Advertising
Summary
Our current customers usually generate our highest profit margins. These customers are hard to find and even harder to retain….you do not want to lose them! Adams Hudson will outline a very effective plan for retaining your current customer base during his presentation.
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Keep Your Priorities in Order
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Frank Abagnale
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Category: Motivating Employees
Summary
This is one of the most amazing true stories you will ever hear. They made a movie of Frank’s life entitled “Catch Me If You Can”. This is the REAL account of his life…which is even more amazing than the movie. This is Frank telling Frank’s story. Although his life sounds exciting, he paid a great price to find what was most important to him.
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Labor Pricing
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Tom Grandy
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Category: Business Management
Summary
Improper labor pricing is the #1 killer of most service companies. Tom will share the step-by-step process of determining what you need to charge per hour in order to cover your real costs of doing business while generating a reasonable profit. If you charge by the hour, this is one of those foundation presentations you most fully understand
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Lawful Hiring, Supervision and Termination of Employees
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Lewis Clark Jr.
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Category: Management Skills
Summary
We may all have our own opinions of laws and lawyers but guess what…….without either we would be in real trouble. This presentation may not be the most entertaining you have ever heard but it might just be the most important. When it comes to hiring, supervising and terminating employees each of us had better “do it right” or we could find ourselves in real trouble.
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Leadership Is Taking Charge Of Yourself
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Dottie Gandy
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Category: Management Skills
Summary
Leadership is part natural and part learned. Dottie is go to share some vital information on how to improve your leadership by taking a good close look at yourself.
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Leadership Lessons for Middle Management
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Chuck Keenon
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Category: Business Management
Summary
You have worked for other companies, why did you leave? Did you leave because of money, long hours or working conditions? Perhaps, but research shows that sixty five percent of people leave their existing job because their managers are not properly trained to manage them well! Most listening to this presentation are currently owners and/or manager themselves. Wouldn’t it behoove each of us to pick up a few practical tips on now to better manage those we are responsible for? The answer of course is….yes! Get a pad and pencil; you are going to want to take notes!
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Leading The New Breed Of Employees
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Phillip Van Hooser
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Category: Motivating Employees
Summary
During Phil’s presentation he makes the following statement. “I am going to share some information with you about the new breed. If you take this information to heart, and apply it, could change your life." Enough said, it’s time to listen!
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Learning Effective Management Skills Part 1
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Tom Grandy
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Category: Management Skills
Summary
This is a live presentation given by Tom Grandy at Comfortech. This presentation will cover the seven (7) attributes of an effective manager plus (4) ways to increase communication. Part 2 is a continuation of this program.
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Learning Effective Management Skills Part 2
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Tom Grandy
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Category: Management Skills
Summary
This presentation covers three specific goals effective managers need to meet, three (3) great ways to motivate people, six (6) ways to measure our success and lastly we will look at three (3) numbers every manager needs to fully understand.
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Lessons From The Olympics
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Jim Hinshaw
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Category: Motivating Employees
Summary
We should all learn from every environment and event we find ourselves in. Jim is going to share several real life situations that took place during a past Olympics to make some very specific and helpful points.
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Lessons In Leadership From Luminaries & Lunatics
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Sharon Roberts
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Category: Motivating Employees
Summary
During this presentation Sharon will share about the qualities that most true leaders possess. Once the qualities are identified, we can all work to improve ourselves to become better leaders
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Let's Look At Some Ways To Increase Productivity
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Mike Hajduk
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Category: Techs Sales
Summary
Mike’s company motto is to ”help contractors increase their
profits!” Mike has had a variety of experiences in the area of increasing productivity, many of which he will share during this presentation.
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Low Cost, High Response, Lead Generation
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Adams Hudson
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Category: Direct Mail
Summary
Everyone wants to generate additional leads but few contractors are skilled in the area of advertising. Adams Hudson is going to help us all take another giant step forward. He is going to share lots of low cost ways to generate leads quality leads for your company.
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Maintenance Agreement Marketing for Maximum Profits
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Adams Hudson
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Category: Service Agreements
Summary
Although maintenance agreements are great, the question
always remains, “How do we get the customer to buy from us?” Adams will answer that question by giving us several tips on how to effectively market our maintenance agreements.
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Make A Decision To Be Profitable!
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Roger Peugeot
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Category: Business Management
Summary
Roger owns a very successful plumbing company in Overland Park, Kansas. Frustration caused him to make a decision to become profitable. He completely reorganized his company to create an environment that would be a blessing for his employees, his suppliers, his customers and himself. The one unique thing about Roger is that he was committed to follow his dream and he worked till it succeeded.
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Managing Your Fears Through The Sales Cycle
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Kurt Stecker
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Category: Sales
Summary
Kurt will speak on fear in the sales cycle. He will be giving us some really practical suggestions for overcoming our fears so we can become the top sales person within our company.
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Managing Your Service Department to Maximum Profitability
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Tom Grandy
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Category: Business Management
Summary
The service department “should be” the most profitable department within the company….but it’s usually not. If your service department is going to be profitable, specific goals must be set and performance against those goals must be accurately measured.
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Marketing Tips To Knock Your Socks Off
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Jim Olsztynski
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Category: Marketing/Advertising
Summary
Let your old marketing habits take a rest and listen to one
of the top marketing professionals in the trades industry today share some fresh ideas on how to market your company.
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Measuring Customer Satisfaction
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Mike Hajduk
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Category: Customer Service
Summary
Every company owner “thinks” they are doing an outstanding job which may, or may not, be true. This presentation has lots of helpful tips on how accurately measure customer satisfaction – from the customer’s perspective.
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Myths, Mistakes and Misconceptions of Business
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Gary Schine
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Category: Business Management
Summary
Gary will share with us some the common mistakes, myths and misconceptions that small businesses often make. As you listen to Gary, you will discover lots of ways to avoid some of these traps in your company.
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Navigating in Times of Change
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Mike Langenhorst
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Category: Business Management
Summary
Change is inevitable. A good captain always keeps ahead of his vessel continually gathering and evaluating information from every available source to anticipate dangerous situations well before they arise. If you want to learn, learn from those that have already “walked the walk”. Michael has walked that walk and is going to briefly share the core of how to handle change within an organization. Following his presentation Bill Kinnard will interview Michael to pinpoint specific ways change should be handled within the organization.
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Negotiating Tips That Will Make You Money
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Roger Dawson
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Category: Negotiating
Summary
This is yet another presentation from Roger Dawson’s award winning series on negotiating. This presentation will focus on some really practical ideas on how to negotiate on a variety of fronts
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Networking for Fun and Profit
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Bruce Lee
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Category: Marketing/Advertising
Summary
It’s not who you know…but what you do with who you know. Bruce Lee is going to share some very practical tips on how to successfully network to grow your business. As you listen to Bruce you will quickly realize that networking can soon become the heart and soul of your marketing program and best of all…..it’s FREE!
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Nine Marketing Mistakes
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Adams Hudson
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Category: Marketing/Advertising
Summary
We all make mistakes, but making marketing mistakes can become very costly. Save yourself some time, energy and money and listen to an expert in the field tell nine things NOT to do!
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No Cost Marketing Tips To Increase Sales and Profits
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Nick Bade
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Category: Marketing/Advertising
Summary
Marketing is needed and marketing is expensive….but it doesn’t have to be. Nick will share several of his low cost, or no cost, ideas on how to market your company more effectively and therefore more profitably. If you want to market, but have a small budget, this presentation is for you.
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Outshine the Competition: Business Etiquette Tips for Success
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Barbara Pachter
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Category: Management Skills
Summary
Vince Lombardi won a lot of NFL championships because he consistently taught the foundational basics to players that should have already fully understood them. This presentation on business etiquette will also focus on many things we “should” all know, but surprisingly few actually follow. Proper business etiquette can make or break a sale.
This presentation will cover the four key areas of business etiquette. Reviewing and following these simple reminders can literally separate you from your competition. If you don’t impress the customer, someone else will.
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Overcoming the Fear Factor of Raising Hourly Rates
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Tom Grandy
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Category: Business Management
Summary
One of the most difficult decisions most company owner’s face is the decision to raise their hourly rate. How much should it go up? What will the customer’s reaction be? Will I lose customers? Often the fear of raising our rates paralyzes us, therefore we do nothing. The result of doing nothing is obvious: Costs continue to increase and profits continue to fall. This presentation will address all of the above questions, and more.
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Overcoming the Price Objection
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Patrick McCormick
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Category: Sales
Summary
Have you ever made a terrific sales presentation and then the customer says the price is too high? Or perhaps this has happened. A customer tells you they have had another bid on exactly the same work you just quoted and it was $800 lower! How do you respond? Well help is on the way. Pat is going to address these two issues and a whole lot more.
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Painless Performance Appraisals
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Bill Repp
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Category: Business Management
Summary
Most managers dread even the word appraisal. However, properly designed and implemented appraisal systems are really an opportunity to review past performance, set future goals and to provide positive steps for achieving those goals. Well executed appraisals will improve employee performance resulting in a more efficient company with increased profitability.
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Passing The Baton From One Generation To The Next
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Pastor Steve DeNeff
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Category: Business Management
Summary
Many companies are in the process of handing over their business to the next generation in their family. There are life applications as well as business application in this presentation. Like most things of value the real meat of the topic is saved till the very end.
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Performance Based Pay For Techs
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Ron Collier
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Category: Techs Sales
Summary
Performance base pay is a new innovative way of paying your employees. Is it right for your company or not? During this presentation Dr. Ron Collier is going to share his perspective on this new method of paying technicians.
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Pizza Hut Ruined the Market
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Tom Grandy
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Category: Business Management
Summary
When Pizza Hut offered “Any Size Pizza, Any Toppings Only $10.00” they ruined the pizza market. Guess what, when the economy turned south many companies did the same type of thing. Let’s learn from Pizza Hut’s mistake and from two amazing real life watch companies called Rolex and Timex.
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Power Negotiating by Reading Body Language & Knowing the Hidden Meanings of Conversation
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Roger Dawson
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Category: Negotiating
Summary
Roger will share two portions of his award winning program entitled “Secrets of Power Negotiating for Contractors”. Roger will tell us how reading body language, and knowing the hidden meanings of conversation, can improve your negotiating skills.
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Power Talking
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George Walther
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Category: Negotiating
Summary
It is not enough to think positively, you must speak in positive terms to influence others and achieve your goals. George will teach us how to become “power talkers”.
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Preparing Your Business Today To Sell Tomorrow
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Steve Toburen
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Category: Selling Your Business
Summary
The sale of your company DOES NOT begin when you decide to put your company on the market. It begins years before and is a continuous process. Steve has firsthand experience on this subject and will provide us with valuable insights in terms of how to prepare your business today…..to sell tomorrow!
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Professionalism by Phone
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Sue Rouse
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Category: Customer Service
Summary
The first impression, and sometimes the only impression, your customer has of you and your company is through a telephone conversation. Professionalism on the phone can move the prospect forward towards the final sale. Likewise, lack of professionalism can do just the opposite. Proper phone etiquette is very important. Our success in the area of telephone skills, like everything else we do, is often dependent upon understanding the basics and then executing those skills properly, over and over again.
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Profitable Keys To Achieving A Controlled And Balanced Inventory
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Joe Hodes
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Category: Managing Money
Summary
This presentation involves lots and lots of your money and plays havoc with your cash flow. and is overlooked in most companies. Companies spend thousands and thousands of dollars each year on this subject, which is inventory. Talking about Inventory can be a bit boring, but handing it properly can substantially add to your bottom line profitabiity.
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Profitable Tax Strategies - Part 2
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Scott Ruther
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Category: Managing Money
Summary
This is a continuation of Profitable Tax Strategies Part 1. Prepare to find more legal ways to reduce your taxes. If you have not listened to Part 1, make sure you do!
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Profitable Tax Strategies – Part 1
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Scott Ruther
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Category: Managing Money
Summary
Scott is a combination CPA and lawyer. He spoke to a live audience of contractors for over two hours on how to increase deductions, accelerate deprecation, how to use your children as a tax deduction and lots….and I mean lots more. This is a Part 1 and Part 2 series that will literally save you thousands upon thousands of dollars. Be sure to listen to both Part 1 and Part 2.
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Providing Great Customer Service - Little Things Mean A Lot
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Bill Kinnard
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Category: Customer Service
Summary
Bill is going to share, from his unique perspective, some very practical, customer-focused ideas in the area of customer service. The future of your business depends on providing outstanding customer service so pay close attention.
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Questioning, Listening & Qualifying
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Jim Graening
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Category: Sales
Summary
There are three basic building blocks to sales according to Jim, namely questioning, listening and qualifying. Jim Graening will share his thoughts on these three foundation stones for profitable growth during his presentation.
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Receivables: In Today's Economy, You Must Collect Your Money!
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Chuck Keenon
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Category: Collections
Summary
When cash flow dries up…your company dies, it’s just that simple. Receivables are always critical to a business but in today’s economy it can be the difference in staying in business or not. Now is the time to get receivables under control. Recognizing a collections problem is one thing, but knowing what to do about it is yet another. Chuck will be sharing some very practical suggestions on how to control your company’s receivables.
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Recognizing Drugs And Alcohol In The Workplace
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Tim Dimoff
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Category: Business Management
Summary
Tim will draw from his many years of field experience to make us all become more aware of the abuse of drugs and alcohol in the workplace. He will not only show us how to recognize these problems but how to handle them.
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Relaxing at High Speed
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Jeff Davidson
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Category: Motivating Employees
Summary
Believe it or not back in 1990 a lifetime of information was generated every 24 hours. By 1998 a lifetime of information was generated every hour and by 2001 it was every minute…..no one can keep up! Most people wake up in the morning with their first thought being “I’m behind!” Yes, it is a crazy world we live in. Learning to relax while being productive is something we all have to learn or the pressures of this life will literally squeeze all the enjoyment out of living. This presentation will provide some practical suggestions on how to “slow down and live!”
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Root Canals & Preventative Maintenance Agreements
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Tom East
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Category: Service Agreements
Summary
Maintenance agreements tie the customer into your company on a long term basis. Tom East will share his thoughts on how to develop a preventative maintenance agreement program that will be the basis for your long term growth and profitability.
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Sales, Service, and Stress - Done Right, The First Two Will Alleviate The Third
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Steve Cosica
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Category: Sales
Summary
Each conversation with a customer includes three parts: Containment, Qualifying and Correcting. When these three things are done properly, relationships will be built that produce long term profitable customers. Steve Coscia will be sharing some really practical ways to build relationships with your customers through your speech. Sound interesting? It is!
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Scheduling For Profit
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Barry McCoy
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Category: Business Management
Summary
Barry McCoy will be sharing his thoughts on how to schedule your techs for profitability. Barry, however, will not just share an overview of what needs to be done, he will walk you through the process step- by-step process of creating a very effective, and profitable, scheduling board.
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Secrets of Prime Time Performers
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Phillip Van Hooser
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Category: Motivating Employees
Summary
Phil is a nationally known speaker who will share his thoughts on how to improve your attitude in order to become a prime time performer. Attitude makes a significant difference but the first step involves recognizing our weaknesses in the area of attitude. Listen and learn
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Sell More, Sell More Easily
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Bob Sinton
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Category: Sales
Summary
Bob is another industry icon. He will explain the simple sales process he has been teaching for over 10 years through sales training, coaching, counseling. Bob’s process really does allow you to sell more and sell more easily!
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Selling to Women
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Sharon Roberts
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Category: Sales
Summary
Seventy or eighty percent of all sales are make either direct, or indirectly, by women. Sharon provides wonderful insight into how to sell to women….from a women’s perspective. Listening to Sharon can significantly increase your close rate. If you don’t listen to any other presentation….listen to this one!
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Service Agreements
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Jim Booth
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Category: Service Agreements
Summary
What’s the big deal about service agreements? Well for one thing, They are the foundation stone for profitable growth. Jim will discuss the benefits of service agreements as well as how to price and sell them to your customers to increase your company profits.
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Seven (7) Keys to a High Performance Sales Organization
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Monte Lewis
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Category: Sales
Summary
You may have a team of sales people, or only one, it doesn’t really matter. Applying the following seven keys to high performance sales will cause any size sales team to increase its productivity and profitability. If you want to be the best, then apply the principles that top sales teams use all across the country.
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Seven (7) Reasons Employees Leave
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Leigh Branham
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Category: Motivating Employees
Summary
It’s happened to every listener. One day, with no warning, one of your employees hands in their two week notice or perhaps simply leaves with no notice! You are in shock. What happen? Why did they leave? Why didn’t you notice a potential problem before it got to this point? Sound familiar? It does to most of us. They say an ounce of prevention is worth a pound of cure. Leigh Branham is going to provide “several” ounces of prevention by sharing with us seven basic reasons employees leave their company and more importantly, what to do about it.
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Seven Steps to Becoming Brander In Cheif
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Joe Kiedinger
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Category: Marketing/Advertising
Summary
This program is a refreshingly new “system” to help small businesses win against the giants in the industry. The process is simple: You must become a prophet to make a profit. Every decision you make is a “marketing” decision.
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Seven Steps To Building A Winning Employee Team
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Bernie Liebowitz
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Category: Motivating Employees
Summary
Growing a successful and profitable company is heavily dependant upon having all employees working towards a common goal. During this presentation Bernie will share several specific steps you can take to build a winning employee team.
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Simple Ways To Motivate and Reward Employees
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Bob Nelson
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Category: Motivating Employees
Summary
Bob’s has so many simple ways to motivate and reward employees he has written an entire book on the subject! This presentation will find Bob sharing the best of the best when it comes to simple ways to motivate and reward our employees.
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Sixteen (16) Small Business Website Mistakes and How to Fix Them - Part 1
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Richard Friedel
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Category: Marketing/Advertising
Summary
This is Part 1 of a two part series covering the first eight (8) website mistakes most companies make. Nearly every small business today has a website, some good, some not so good. Your website is simply an extension of your marketing program and guess what? Poor marketing produces poor results. If you are going to invest time, energy and money into your website then it simply makes sense to design it to be as effective as possible. As you review your website, be sure to ask the question “What is my MUR (most wanted response)”. Since most of us are not marketing people, much less web designers, we depend on others to “do it right”. You will find this presentation to be a very effective filter to take a close look at your website to be sure you are not committing one or more of the s
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Sixteen (16) Small Business Website Mistakes and How to Fix Them - Part 2
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Richard Friedel
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Category: Marketing/Advertising
Summary
This is Part 2 of a two part series covering the last eight (8) website mistakes most companies make. If you want a website that produces, rather than simply costing you money, this presentation is for you. There are sixteen (16) common mistakes that most small business owners make when having their websites created. This presentation will cover the last eight mistakes, including very specific information on how to fix those problems. There is also a bonus section at the end covering the seven “must have” things each home page should contain. If you have not listened to Part 1…..be sure you do!
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Steps To Take If You Want To Sell Your Company
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Brandon Jacobs
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Category: Selling Your Business
Summary
Many companies have thought about selling their businesses but most have no idea where to begin or even what the real process is. If that statement describes your thoughts, our speaker Brandon Jacob is going to lay out the steps that are necessary if you are truly really serious about selling.
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Structured for Growth
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Lawrence Snow
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Category: Business Management
Summary
One major hindrance to growth is lack of proper structure. Improper structure will not only hamper growth but it can ultimately cause a company to move towards negative profitability! This presentation will provide some “tips” how to effective structure your company.
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Surviving Info Overload
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Jeff Davidson
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Category: Business Management
Summary
Too much e-mail, a constant stack of paperwork, or a weighty Workload. Do these things plague you and diminish your enjoyment of life? If so, go from “glut” to “gain!” Learn how to become your own information highway for maximum gain, and keep the massive amount of information you receive each day at a manageable level so you can spend more time doing the things you enjoy doing.
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System Selling - Giving The Customer What They Want
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Tom Piscitelli
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Category: Sales
Summary
From Tom Piscitelli standpoint sales is quite simple. Tom sells himself, sells his company and then finds out what the customer really wants to buy. By listening to this presentation you will gain additional insight into Tom’s simple sales method, that works!
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Systems = Success
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Tom Grandy
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Category: Business Management
Summary
Have you ever thought about what makes franchises different from your company? In one word it’s “systems”. Every area of their operation is studied, perfected and turned into a documented system. Once systems are in place the company runs really well without the company owner having to be involved in the day to day operation. When you listen to this presentation you will come to a life changing realization. With a little effort your company can become just as systematized as a national franchise!
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Techs, Techs, Where Are The Techs?
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Ron Abremski
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Category: Hiring Technicians
Summary
If there is one consistent complaint of trades company owners across the country, it is their inability to find, hire and retain qualified technicians. Ron will share the secrets of what has worked for him over the years.
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Telemarketing – Is It Right For Your Company?
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Manola Robison
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Category: Marketing/Advertising
Summary
Talking to potential customers on the phone is a given if you are in any kind of business. To get results through telemarketing, however, you need a plan. Believe it or not, 60% of all sales are made on the fifth call, which means two things. You must have a plan and you must be persistent. So you are probably thinking, “Ok, I need to call prospects, move effectively through the screener and state my case positively and with professionalism.” The problem however, is how do I do that? Well that is what the presentation is all about.
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Telemarketing for Results!
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Bill Repp
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Category: Marketing/Advertising
Summary
Talking to potential customers on the phone is a given if you are in any kind of business. To get results through telemarketing, however, you need a plan. Believe it or not, 60% of all sales are made on the fifth call, which means two things. You must have a plan and you must be persistent. So you are probably thinking, “Ok, I need to call prospects, move effectively through the screener and state my case positively and with professionalism.” The problem however, is how do I do that? Well that is what the presentation is all about.
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Ten Ways To Advertise For Little Or No Money
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Joe Lowe
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Category: Marketing/Advertising
Summary
Advertising does work but it costs money. Joe will talk about ten ways you can advertise that will cost you little or no money.
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The ABC's Of Borrowing Money
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George Dawson
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Category: Banking Relationships
Summary
George Dawson will walk you through the ABC's of what to do, and what not to do, during the process of making a loan application. Some of these tips may make the difference in your securing a loan…..or not!
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The ABC's of Flat Rate Pricing
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Tom Grandy
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Category: Flat Rate Pricing
Summary
Flat rate pricing is going to become the standard of the trades industry….period. It is not a matter of “if” it will happen, but rather “when” it will happen. This overview by Tom Grandy will cover the pro and cons of going to flat rate pricing. This presentation will provide enough information to help you make an educated decision whether to move forward with flat rate pricing……or not!
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The Check Is NOT In The Mail
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Leonard Sklar
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Category: Collections
Summary
Leonard’s company presented over 600 seminars a year on collections. If it has been used as an excuse, Leonard has heard it. This is one of those “must listen to” presentations. If you have a problem with collections, and who doesn’t, you need to listen to this presentation!
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The Encore Effect
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Mark Sanborn
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Category: Motivating Employees
Summary
Are you an encore performer? Do others want more of your time and/or wish to learn from you? We don’t want to be considered the best at what we do. We want to be considered the “only” person that can do what we do! Encore performers have their own PDA (Performance Development Agenda). It means we are very purposeful in getting better at what we do. The three goals for our PDA are to become a more remarkable performer, become a more remarkable person, and to help others become more remarkable in their performances and their lives.
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The Essence of Personal Motivation
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Phillip Van Hooser
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Category: Motivating Employees
Summary
Phil is going to offer some insight into what motivates people and how that information can best be used to run your company at top efficiency.
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The Five Core Principles of the E-Myth Philosophy
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Bob Clements
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Category: Business Management
Summary
There are two (2) classic books by Michael Gerber that are “must reads”. They are The E-Myth and The E-Myth Revisited. This presentation by Robert Clements will focus on the five core principles of the E-Myth philosophy. This program will help you, as a small business owner, to begin to focus on where you are going and how you are going to get there.
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The Five Footprints To Success
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Pat Johns
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Category: Business Management
Summary
People’s lives change when they “choose” to do difficult things, things they have never attempted to do before. This month’s presentation is actually an interview with Pat Johns, an individual who has chosen to do things most others would only think about doing. From his worldwide adventures he has learned five (5) footprints of success.
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The Missing Link To Customer Service
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Steve Boyd
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Category: Customer Service
Summary
We have all heard a lot of presentations on customer service. However, Steve thinks there is a missing link that is often forgotten in the process. That missing link is listening. If you want your customer service to soar
then you might want to pick a few listening tips from Steve.
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The One Minute Negotiator
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Generic User
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Category: Negotiating
Summary
Everything is price focused today. When customers talk price we need to talk value. Once you determine your DPO (Desired Productive Outcome) it is simply a matter of negotiation. This month’s presenter is Don Hutson, author of the #1 New York Times best seller The One Minute Negotiator. If you want to learn to negotiate, the shortest path is to learn from the best.
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The Power of Positive Confrontation
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Barbara Pachter
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Category: Management Skills
Summary
Confrontation with others is always difficult. However, confronting without the proper skills nearly always ends in disaster. Confronting aggressively can, and usually will, destroy relationships. This program provides ten (10) simple steps for successful confrontation.
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The Pros & Cons of Building Your Own Building
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Paul Nebrasky
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Category: Business Management
Summary
Over the past 13 years Paul’s company has growth from one employee to 23. As you might have guessed, he needed more space to accommodate his growth. Paul decided to build his own building. He is about to share (contractor to contractor) all the pros and cons of doing so. It you are thinking about building your own building you need to listen to this presentation first!
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The Pros and Cons Of Radio Advertising
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Joe Lowe
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Category: Marketing/Advertising
Summary
Education is a valuable asset and this presentation will
arm you with enough good information to make your own
decisions concerning the use of radio advertising.
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The Right Collection Agency Will Collect Your Money W/O Stealing
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Leonard Sklar
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Category: Collections
Summary
When the words “Collection’s Agency” are mentioned most companies immediately think of someone charging a huge amount of money to collect their hard earned dollars. What if one of the top experts in the field of collections could share with you a way to collect your money without it costing an arm and a leg? Good collections’ agencies do a great job at a reasonable price. Leonard’s presentation will make you money!
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The Ten Commandments of Customer Service
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Mark Sanborn
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Category: Customer Service
Summary
Mark’s live audience is made up of Merry Maid franchisees that are eager to improve in the area of customer service. The principles that are discussed transcend the trades industry and will work for any one who has a business. You are about to pick up some great tips on customer service from one of the best speakers in the industry today.
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The Unfiltered Truth About Business
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Larry Winget
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Category: Business Management
Summary
Remember the story about hitting the mule with the 2x4 to get his attention? Well sometimes it’s good to simply cut through all the fluff and look at the foundation of what we do. That is just what Larry Winget does. This straight forward presentation goes right to the heart of what it takes to run a successful business.
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The Unfiltered Truth About Money
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Larry Winget
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Category: Business Management
Summary
The average 50 year old in this country has $2,500 in savings! Why? Very few people know how to handle money. This presentation is an eye-opener. Picture yourself with money problems and your dad just sat you down for a heart-to-heart talk. That is what Larry is about to do…but he is much more straightforward than your dad would be. If you want to know the unfiltered truth about money, you are listening to the right program.
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The Why and How of Maintenance Agreements
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Bob Peters
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Category: Service Agreements
Summary
Maintenance agreements are the silver bullet when it comes to creating a very profitable service department. Maintenance agreements tie the customer into your company for life, produce additional service work throughout the year and nearly guarantee that your company will be chosen when it comes time to replace the customer’s equipment.
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The Ya Gotta’s For Success
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Larry Winget
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Category: Business Management
Summary
Larry Winget has experienced both incredible business success and total business failure. He is living proof that your business can fail but you can always pick yourself up and try again. This presentation will show you some very important principles for success in your business.
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Things To Think About When It Comes To Family Succession Planning
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Ron Collier
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Category: Business Management
Summary
Many business owners intend, or at least hope, to have family members succeed them when it comes time to sell the company. These same company owners seldom give much thought as to how that will take place. Ron raises questions the current ownership needs to consider before passing the business onto family members.
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Three Business Circles
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Gordon Oberg
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Category: Business Management
Summary
Several business owners were asked what was most important to them. Their answers were converting calls to cash, tightening up the ship and new business opportunities. Guess what? That is what Gordon is going to cover in this presentation.
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Three Profit Killers In Your Service Department
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Bob Cook
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Category: Business Management
Summary
Bob will be discussing the nitty gritty numbers that will kill profits in your service department. The presentation will discuss under-billing, non-billable time and maintenance service agreement performance. These numbers can make, or break, your service department!
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Time Management for Entrepreneurs
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Jeff Davidson
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Category: Business Management
Summary
Better time management leads to less stress and a more productive workday.
There are massive amounts of information facing every entrepreneur today. The time management tools of the past simply don’t apply. This presentation will cover five new ways to better manage your time…..in today’s environment!
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Time Management Made Easy
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Don Kardux
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Category: Management Skills
Summary
Time is one of those things we all have, but most do a poor job of managing. Don has developed a number of very specific tools that are simple, practical and very much real world to help you better manage your time. They may sound “too simple to work” but guess what, they work. Give these simple, but practical, ideas a try. They might just save you some time!
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Top 21 Reasons For Business Failure!
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Brandon Jacobs
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Category: Business Management
Summary
Did you ever wonder why businesses fail? If so, check out Bandon’s checklist of 21 reasons businesses fail. This presentation might just help you avoid future problems by identifying weak areas while they are relatively insignificant.
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Unlimited Referrals
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Category: Marketing/Advertising
Summary
Referrals are gold! There is no better reference than one produced by one of your current customers. The close rate for leads created through customer referrals is higher than any other lead source. David is going to share about a program he has developed called “Unlimited Referrals.
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Upgrade! Proven Strategies for Dramatically Increasing Personal Success
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Mark Sanborn
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Category: Business Management
Summary
If you every wondered what it takes to be successful, wonder no more! Mark, one the top professional speakers in the country, is about to share a specific strategy that will dramatically increase your personal and professional success.
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Using Computers To Close More Sales
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Category: Computers
Summary
David has found seemingly unlimited ways of utilizing computer technology to help close more sales. David not only works in the family business, but he also shares his experiences with contractors across the country.
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Using Direct Mail Effectively
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Jim Booth
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Category: Direct Mail
Summary
Jim will begin with a brief overview of how to develop an effective marketing plan. Step two will involve how to create a direct mailing program within that plan.
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Web Marketing Secrets
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Brian Kraff
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Category: Marketing/Advertising
Summary
Web marketing is the “buzz word” of today and guess what…it will be tomorrow as well. Nearly every business has a website and everyone is trying to learn how to be placed first on the Google or Yahoo list. This presentation will provide answers to many of your web marketing questions. Brian will also share some seldom known “secrets” that can move you up the Google/Yahoo list! If you have a website, this is a must listen to presentation.
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What do you really need to know to run a Profitable Business?
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Tom Grandy
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Category: Business Management
Summary
It’s really not all that hard to run a profitable business, however the owner must understand a few “foundational principles”. Tom Grandy is going to share what he calls the basics of what it takes to run a very successful company.
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When Is The Right Time To Install Fully Integrated Software
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Gordon Oberg
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Category: Computers
Summary
The question of when, and how much, to computerize your
business comes up over and over again as a company grows. Should you put in a fully integrated system when you are doing $250,000; $500,000 or a million in sales? When is the best time and what will it cost? Gordon will answer these questions and more.
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Where did All the Money Go?
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Ellen Rohr
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Category: Managing Money
Summary
Who really understands their financial statement? Here is a question many company owners ask themselves on a daily basis. The question is “Where did all the money go?” Ellen Rohr is going address that questions by helping us understand the hidden answers that our financial statements can reveal. Once understood…profits will soar!
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Why Business Training is Important From the Distributors Perspective
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Category: Business Management
Summary
Distributors are small businesses just like your company. Have you ever thought about why your distributor offers business training classes or why your distributor continues to encourage you to attend every business training class that’s offered? This presentation reveals that hidden truth.
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Why Should The Customer Buy From You?
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Don Schenk
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Category: Marketing/Advertising
Summary
Every company needs to understand what their “unique selling proposition” is. Once your USP is recognized it’s time to market it to your customers. This presentation will help you recognize your UPS and how to market it to your current customer base as well as potential customers.
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Willies Way - 6 Secrets for Wooing, Wowing, and Winning Customer
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Phillip Van Hooser
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Category: Customer Service
Summary
Phil will provide “Six Ways of Wooing, Wowing and Winning
Customers and Their Loyalty” through the illustration of a real guy named Willie. Willie is not your usual taxi driver – he cares for his customers. This presentation will clearly show the importance of outstanding customer service.
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Win - Win With Employees
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Bob Daniels
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Category: Business Management
Summary
Employees are the backbone of any company. Engage each and every employee and you will have a winner. Bob is going to share some simple, yet profound, ways of rewarding employees for a job well done.
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Win-Win Negotiating
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Roger Dawson
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Category: Negotiating
Summary
All of us negotiate, every day. This presentation will provide the opportunity to pick up negotiating tips from one of the top trainers in the world. Remember to listen closely! It may just make a significant difference in your bottom line.
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Working with Generation Y
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Bruce Lee
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Category: Motivating Employees
Summary
Generation Y is your new employee. These people were born between 1981 and 1989 and they currently make up 20% of the workforce…but its growing. Yes, they are different from past generations so it is critical to know what matters to them and what motivates them. Every employee is different but each is also part of a unique generation that has its own value system, work ethic and expectations. This presentation will help you better understand the employees you are currently hiring, and will be hiring, for many years to come. If you are going to hire, train and retain these employees you need to know where they are coming from. Bruce Lee does an outstanding job of helping each of us, as business owners; understand who this generation is and how to effectively work with them.
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Yellow Pages
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Jim Olsztynski
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Category: Yellow Pages
Summary
Jim will draw from all his years of experience in the trades industry concerning yellow pages. His subtitle says it all “The good, the bad and the ugly when it comes to yellow pages.”
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You Dont Have To Have A Title To Be A Leader
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Mark Sanborn
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Category: Motivating Employees
Summary
Real leaders lead when the opportunity arises, whether they have a title or not. A true leader will increase ROI (Relationships, Outcomes and Improvements). Mark will share six short stories that have real, practical value and six qualities he believes true leaders possess.
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You Need To Know The Differences in Service and Retail
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Steve Toburen
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Category: Customer Service
Summary
There are huge differences between retail stores and the home front environment. If you understand the differences you will make money. If you fail to understand the differences it will be a rough road ahead which might just involve going out of business!
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Your 3 Keys To Greater Profits
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Marilyn Ross
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Category: Business Management
Summary
Tom and Marilyn Ross help companies develop individualized shoestring promotional campaigns - that get results! They will share with us the three keys to greater profits - image building, publicity and promotion.
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Your Service Department Is Losing Money - Flat-Rate Pricing
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Bill Ligon
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Category: Flat Rate Pricing
Summary
Bill Ligon will be sharing two startling facts. The first is that most service departments are losing money. The second fact is that the only real way to charge, what you really need to charge, is by switching to flat rate pricing.
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